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Appendices Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
First Level
Themes
E-service
training
Simplicity of eservices
First Level
Themes
Confidentiality
of data
Specifications of
e-services
Reliability of eservices
Second Level
Themes
Gaining necessary
skills to find eservices
easy and
manageable to use
Experience and
education has an
influence on the
simplicity of the eservices
Second Level
Themes
Encouragement of
staff to use eservices
because of
its protection to data
The benefits of eservices
ability
E-services can be
trusted in
communications
procedures
Perceived Ease of Use – Strategic Management Department
Third Level Themes Example of Data Extract Codes and more Details
Older staff argued that training to use
different e-services is important, in
order to understand and know how to
use it.
High level of staff with internet
experience finds e-services easy. Other
staff argued that some e-services are
complex even after attending training
sessions
“Yes I did training, like International Computer
Driving License to know about computers in
general and also courses in the training
department about new e-services in ADPF…
After taking these courses I am fine with most eservices
but sometimes I forget about something
and ask about it…” (Male, 51-60, high school,
low level, 1-2 years of internet experience)
“I don‟t know how many times, it depends on
which e-service you are talking about. Some are
easy and others are more difficult…like the eclub
have many things and it took me a lot of
time to know it, even after attending training.
But the human resource was easy...” (Male, 31-
40, bachelor, middle level, 5-10 experience)
University of Hertfordshire 2013 Page 335
Code: PEOU/SMD-training
After training sessions staff found eservices
easier to use. Still not perfect
but easier
Code: PEOU/SMD-level of ease of eservices
Not all e-services are easy, some are
difficult and needs time in order to
understand all of its functions
Perceived Usefulness – Strategic Management Department
Third Level Themes Example of Data Extract Codes and more Details
Male staff members who were
categorised as high level individuals
argued about protection of data when
using e-services
Young male participants with high
level of education and internet
experience in this department support
the benefits of e-services such as its
speed
Staff with higher education in this
department use and prefer e-services
for communication methods
E-services provide more protection to data it
was also considered useful when processing
different transactions in the department.
A general theme that had looked at some of the
major benefits of the e-services and how
transactions can be sent for approval
electronically to different staff members in
different departments; therefore, this led to
accomplish more work and faster.
“…yes it is good for communication…in the
beginning I was tense but then after using it for
some time I began to feel comfortable…” (Male,
41-50, postgraduate, high level, more than 10
years of internet experience)
Code: PU/SMD-data protection
Code: PU/SMD-benefits of eservices
Several benefits of e-services were
discussed
Code: PU/SMD-comfortable when
using e-services.
Suggested that using e-services make
users feel tense, however they feel
better later.