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Chapter 7. Summary and Conclusions Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
should consider such issues as they would benefit the utmost. This then suggests that understanding
and identifying the adoption and diffusion of e-services is an urgent, extremely important and serious
matter, one that should be considered at the initial phase of organisational process improvement.
Using interviews as a research technique was important for this type of research in this country. Most
of the participants had never been involved in any research before and initially did not understand the
reasons for the interviews or the purpose behind them. Therefore, if a quantitative research approach is
pursued and a questionnaire technique is used, due to the scepticism and confusion regarding such
research, replies may be incomplete or none at all; hence the interview technique was followed.
In conclusion, this research was completed by having a clear scope, research aim, reliable literature,
and appropriate research method and data analysis approach to pursue. However, in the future, cultural
and organisational aspects should also be considered when such research is conducted.
7.3 Research Challenges
The main challenges faced by the researcher were during the applied stages of this research, which are
the pilot and final phases. Most of the staff members in ADPF were busy at work; therefore it was
difficult to find the right time to interview them. However, during the final study, the researcher had
learnt from the pilot study stage that connections and an established network were required; therefore,
social connections in the organisation to gather responses easily from a larger population was
necessary. Furthermore, the majority of participants found that the interviews were long, with a
preference towards short questions in a questionnaire format. This was overcome by the researcher
convincing participants that the gathered data will assist research, which in turn will assist ADPF.
A second challenge was in the form of the language utilised for the data collection. Arabic was the first
language of most of the participants; therefore, the researcher had to translate the questions from
English into Arabic. This was made possible with the assistance of a professional translation company.
After conducting the research in Arabic, the researcher had to translate it again into English as the
readership is English speaking and had to analyse and understand the results. This was a difficult task
and time consuming that emerged as an indirect challenge.
A major obstacle was the confidentiality of data. As the participants were drawn from ADPF and
sensitive information could emerge, the researcher had to convince participants that no one,
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