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Appendices Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
Transcript #151
Location: Abu Dhabi Police, Policing Operations Department.
Date: Thursday, 27 th
September, 2012.
Time: 08:00 – 08:35
Researcher: Introduction
Researcher: To what age group do you belong to?
Participant: 51 - 60 years old.
Researcher: Gender?
Participant: Male.
Researcher: What is your highest level of education?
Participant: high diploma.
Researcher: What category is your current job?
Participant: High level - Manager
Researcher: Length of employment in Abu Dhabi Police?
Participant: more than 5 years.
Researcher: Years of internet experience?
Participant: 2 – 3 years.
Researcher: Are you using any of Abu Dhabi Police internal e-services at present?
Participant: No. NOT USING ANY OF THE CURRENT E-SERVICES
Researcher: Why?
Participant: I do not have a main reason for the need to use these e-services. Our work is
always accurate and organised. We always improve the way we work and have good staffs that
works very hard. PU/POD-NOT NEEDED, RESISTANCE TO CHANGE, RA/POD-PREFFER OTHER METHODS
THAN USING E-SERVICES
Researcher: If a new online service is to be introduced in the organisation, such as,
online social networks, would you; (choose 1 of the following, given in the interview)
Participant: I would “refuse to use it and find other ways to overcome using it” by
letting some of the staff member do the job and print out the needed documents out of this
e-service.
Researcher: Why?
Participant: I find myself better without it. I am happy with the way I am used to work
from more than 30 years. PU/POD-NOT NEEDED, RESISTANCE TO CHANGE BECAUSE 30 YEARS HE IS
USING SIMILAR METHODS
Researcher: Do you think the internal e-services are better than the traditional
communication channels of the telephone or face-to-face interaction? Why do you think so?
Participant: No I think the human expressions and face to face communication is better in
my line of work, because the other methods like telephone and internet doesn’t support
social life which is very required in my opinion. RA/POD-FACE TO FACE COMMUNICATION
SUPPORT SOCIAL LIFE, SOCIAL COMMUNICATIONS
Researcher: Can you briefly describe your work routine?
Participant: I am a police director and responsible of the criminal justice and security.
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