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Appendices Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
Main Themes Explanation of
Themes
Simplicity of Eservices
Users of e-services finds it
easy to use and do not need
training
Prior Experience Computer and internet
experience supports the
Complexity of Eservices
usage of e-service
Some staff members find eservices
difficult for them
to use
E-service Training Suggested that most
employees are in need of eservices
training
E-service Practice Some staff required more
practice to use the eservices
so they do not
forget how to use it
Cross-Case Analysis of Perceived Ease of Use
Security
Information
Department
IT &
Communications
Department
University of Hertfordshire 2013 Page 293
Strategic
Management
Department
Policing
Operations
Department
Analysis of Perceived ease of use had identified some themes, such as, simplicity of e-services, prior experience, complexity of e-services, eservice
training and practice. When examining the complexity and simplicity of e-services, most staff in the security and the IT found e-services
easy to use because of prior experience with computers, were as in strategic and policing operations some older staff members found e-services
difficult to use and required training sessions. Furthermore, most staff in policing operations did not only require training, they also wanted to
practice and use the e-services and therefore, their work environment could be modified in order to have the chance to use the e-services. For
example, smart phones could be issued to connect to different applications while they are out of the office.
Based on literature and interviews, it was seen that ease of use of an innovation is an important factor that can influence adoption. Therefore, eservices
in ADPF should be easy and simple for all staff members in order to use it.