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Chapter 5. Final Study Analysis, Findings and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
5.5.1.4 Facilitating Conditions and Self-Efficacy
Another construct that was not influenced by demographics was facilitating conditions (technology and
resource). These two constructs were examined based on the researcher‟s observations of ADPF. One
of the responsibilities of organisations is to provide a suitable environment for its staff in order to be
able to access and use all means of technology, such as, providing different hardware, software,
network and all other technology needs. In this study it was observed that not all departments provided
computers to its staff, such as the policing operation, and this had affected the number of users. On the
other hand in the IT and the strategic department, computers and internet were considered important
and gave access to all its staff members. It was also seen that some of the non e-service users from the
policing operations and security department were willing to try and use the e-services; however they
did not have computers and the reasons were because they did not need it for work procedures.
Furthermore when it came to resource facilitating conditions, new and useful e-services should be
regularly implemented and updated in order to encourage staff to use it. For example, the strategic
department has a service that can manage all projects in ADPF. This encouraged staff in that
department to use this e-service. This shows that when the right resources are available this could assist
in implementing new e-services that departments will need and rely on.
Therefore, facilitating conditions were seen important to influence the behavioural intention, which
was also similar to the study by Awadhi and Morris (2008) in Kuwait, where they found the facilitating
conditions influences adoption of e-government services. Therefore, the following propositions were
formed.
Proposition 8: Technology facilitating conditions will have a positive influence on the behavioural
intention to adopt and use e-services.
Proposition 9: Resource facilitating conditions will have a positive influence on the behavioural
intention to adopt and use e-services.
Self-efficacy was defined earlier as the “degree of confidence the adopter has in her/his ability to make
use of the innovation” (Taylor and Todd, 1995a: 144). Therefore, increasing the confidence of staff
members will result in more adoption (Taylor and Todd, 1995b; Macredie and Mijinyawa, 2011). The
confidence of staff could increase by having more computer and e-service training sessions; this will
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