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Chapter 5. Final Study Analysis, Findings and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
Figure 5.1: Internet Experience of staff members in the SID
Figure 5.1 shows that in both non users and users of e-services internet experience was apparent.
However, it was concluded that e-service users have more internet experience than staff members not
using the e-service. For example, 34% of e-service users have more than 10 years internet experience;
whereas no individual from the „other‟ category had more than 10 years internet experience.
Figure 5.2 below shows the education level of both e-service users and non-users. E-service users had
higher level of education, for example, 34% had postgraduate degrees, 22% bachelor degree, 19% high
diploma, 19% high school and 6% below high school. Comparatively, the other category had no
postgraduate degree holders, 17% undergraduates, 39% higher qualifications diploma, 33% high
school and 11% below high school qualifications.
Figure 5.2: Education Level of staff members in the SID
University of Hertfordshire 2013 Page 145