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Main Themes Explanation of
Themes
Confidentiality
of Data
Speed of Eservices
Easier
procedure
Remote
Communication
Easier
Communication
when using
traditional
methods
Social
Relationships
Users of e-services
suggests that data is
secure
The speed of
accomplishing
transactions
E-services lead to
process different
transactions easily
E-services can
communicate
remotely within
departments
Prefer using
traditional
communications
because it does not
require new skills
Relationships between
staff members occurs
only by face to face or
by telephone
Cross-Case Analysis of Relative Advantage
Security Information Department IT & Communications
Department
Males aged between 20-30, highly
educated and categorised middle
level staff, supports confidentiality
and at the same time less risk for
documents to be lost.
Middle and high level staff showed
more interest in e-services and
explained how completing
transactions and inquires became
faster than previous methods.
Low level male staff, with different
age categories, and low level of
education prefer traditional
communications and paper based
transactions than e-services.
High and middle level of staff
supported the use of eservices
to enhance
documents and transactions
security.
Most participants in this
department discussed and
supported the speed of eservices
to accomplish
transactions.
Staff with computer and
internet experience in general
found e-services easier than
other traditional methods.
Most staff from different age,
gender, education and level in
organisation had supported
the e-services that it can be
used anywhere, unlike face to
face communication.
Table 4.19: Cross-Case Analysis of Relative Advantage
Strategic Management
Department
Most participants from
different age, gender, level of
staff and education argued
that e-services can increase
privacy of documents.
Younger females, with a high
level of education were in
favour of using e-services as
an easy method and better
method for communication.
Most staff from both genders,
with a high level of education
discussed the opportunity of
e-services in terms of
communication while they are
in their office.
University of Hertfordshire 2013 Page 129
Policing Operations Department
Younger participants, both genders support
security and privacy of data when using eservices
rather than any other method.
Older males, categorised as low level with a
low level of education, argued paper based
transactions are easier than automated.
Older males, aged 41-60, categorised as low
level staff, argued that using “wasta”,
transactions are processed faster.