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Chapter 5. Final Study Analysis, Findings and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
5.2.4 Case Study 4 (Policing Operations Department)
Finally, the last case study in this research is the ADPF operations department that offered 51 staff
members (38 males and 13 females) to this research. It was found that only 18% of participants (9/51)
used the currently available e-services. This department was considered having the least number of e-
service users compared to other departments in this study.
Of the nine e-service users, the majority of e-service users in this department were females (seven
females and only two males). Based on observations, the researcher concluded that most male staff
members from this department functioned outside their offices and were responsible for field work
operations, such as, crime investigations and traffic control. On the other hand, females had a more
administrative role and worked in offices; thereby interacting more with classic forms of
communication (telephones, faxes) and in some instances, computers that led to use of some of the e-
services. More about work routine and compatibility will be discussed later in this chapter.
When examining the level of staff members in this department, 3/8 high positioned, 4/17 middle level
and only 2/26 low level staff had used the e-services. More details are shown in Figure 5.10.
Figure 5.10: Internet Experience of staff members in the POD
As shown in figure 5.10, when comparing between the two categories it is apparent that e-service users
possessed more internet experience than non e-service users. For example, 43% of staff in this
department were not using the e-services and had internet experience of less than one year.
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