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Chapter 6. Evaluation and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
use it” (Male participant from the IT department, 41-50 years old, postgraduate degree, high level
individual, has more than 10 years of internet experience).
Another participant talked of the involvement of staff themselves in this process “you also need to try
as an experienced e-service user, to tell other staff with no experience about the e-services and invite
them to use it. Show them how their work will improve and the benefit they will gain from using the e-
service.” (Male participant from the strategic department, 20-30 years old, bachelor degree, middle
level individual, 5-10 years of internet experience).
Proposition 2: Compatibility will have a positive influence on the behavioural intention to adopt and
use of e-services. However, this influence is moderated by some of the demographic factors.
Most staff members using e-services also utilised computers for most of their daily tasks; therefore,
they were used to an online service and environment. They also found computers, the internet and e-
services are in line (compatible) with their roles and responsibilities at work. However, some of the
low positioned staff did not use e-services because they said their work is not related to computers and
has nothing to do with it. Therefore, introducing more e-services for assisting with new work roles and
responsibilities will encourage staff to use them and should and will lead staff to be more open to the
idea of the e-services.
The 12 participants also agreed with the above finding and supported the view that compatibility of e-
services and staff work roles has an influence on the use of the e-services. Some also gave reasons for
low positioned staff displaying more anxiety and becoming concerned when considering e-services.
For example one of the participants said “All staff has responsibilities at work and they are evaluated
by higher individuals. So the work has to be completed or this will affect the yearly evaluation report.
What I want to say is, most low positioned staff will not risk trying to change their work procedures
and use the e-services if they are not used to it. They do not have time to test things. What if the
outcome standard was different than what is expected, or because they are not used to this procedure it
will take them more time so it will be wasting their time. But if e-services are related with their work
and they are used to it, this definitely means they are not losing anything and will use it” (Male
participant from the policing operations department, 20-30 years old, high school degree, low level
individual, 1-2 years of internet experience).
University of Hertfordshire 2013 Page 205