Download - University of Hertfordshire Research Archive

Chapter 7. Summary and Conclusions Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
Chapter 5 then detailed the analysis and results of the final phase of this research. The chapters consist
of the various themes and codes applied in this research. These outcomes also led to the refining of the
research propositions and framework based on the pilot and final phase of this research.
Chapter 6 includes the results of the evaluation phase of this research. This assisted in increasing the
reliability and trustworthiness of the study overall and research findings (Pozzebon, 2003). Lincoln and
Guba (1985) criteria to judge interpretive qualitative research was used for evaluation since it is closely
associated with and leads to evaluation methods for qualitative research. Evaluation also allows the
generalisability of findings, and ensured that the research findings are applicable in practice. This was
then followed by a discussion section where a comparison between the research findings and other
studies in the Gulf region allowed the positioning of this research to occur.
Finally, chapter 7 provides an overview of the chapters and draws the research to a close. Also
included in this chapter, are the contributions of this research, the limitations, future directions and
recommendations to this research.
7.2 Research Conclusions
In order to adopt, diffuse and use e-government services in public sector organisations it was
concluded that certain constructs should be taken into consideration. These constructs were;
demographic details, relative advantage, compatibility, image, perceived ease of use, perceived
usefulness, perceived behavioural control, trust of government and trust of the e-services. Further,
these constructs led the researcher to identify and understand factors affecting the adoption, diffusion
and use of e-services in a public sector organisation (discussed in chapter 5) which was the main aim of
the study.
Based on the researcher interviews and observations it was learnt that immense work should be
undertaken in ADPF to ensure the use of e-services within their staff members. Even though there are
some users, mainly categorised as staff with IT backgrounds, ADPF staff are still considered at an
early stage of adoption and diffusion of e-services. This implies that organisations, which always
include staff from diverse educational back grounds, interests and life style need to address the
different needs and requirements. Therefore the challenge is to find ways and techniques to understand
them and convince them to adopt and use these e-services. Using different e-services means
improvements in the work process and transparency of the organisation; therefore, organisations
University of Hertfordshire 2013 Page 222