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Appendices Adoption, Diffusion and Use of E-government Hassan Al-Zaabi Services in Abu Dhabi Police Force Appendix XIII – Samples of interview extracts (highlights with codes) during the final study Transcript #3 Location: Abu Dhabi Police, IT Department. Date: Sunday, 29 th July, 2012. Time: 12:45 – 13:30 Researcher: Introduction Researcher: To what age group do you belong to? Participant: 20-30 years old. Researcher: Gender? Participant: Female. Researcher: What is your highest level of education? Participant: High Diploma. Researcher: What category is your current job? Participant: Front line / office work LOW LEVEL STAFF Researcher: Length of employment in Abu Dhabi Police? Participant: 1-2 years. Researcher: Years of internet experience? Participant: 5-10 years. Researcher: Are you using any of Abu Dhabi Police internal e-services at present? Participant: Yes. USE OF E-SERVICES Researcher: What e-service do you normally use? Participant: I have used the Human Resource system, correspondence system, finance system. Researcher: Why? How do you find it useful? Participant: All of them are useful. The main thing about them is that you can enquire without leaving your desk, you just use your computer and that’s it. No need to go and talk or ask others about anything. At the same time you can track things easily, so nothing can get lost. PU/IT-REMOTE COMMUNICATION, PU/IT-ORGANISE DATA, PU/IT-TRACK TRANSACTIONS Researcher: How did you get convinced to use any of the e-services? Was it an order from a superior officer or a policy statement that made you use the e-service or personal choice and why? Participant: No one ordered me to use them; I have seen my colleagues in this department using them so when I used it I liked it. USED E-SERVICES WITHOUT PRESSURE, COMPA/IT- PREFERRED USE STYLE Researcher: When did you begin using this e-service (Year or date if you remember)? Participant: Beginning of this year. USED IT FOR 1 YEAR Researcher: Was it adopted immediately after it was introduced in Abu Dhabi Police or did it take you some time to use? Participant: I was employed in 2011, so you can say I tried these e-services after a year. Researcher: Why? Participant: I was a fresh graduate in 2011, so it took me some time to learn and understand work procedure, so I did not have much time to know about these e-services. PEOU/IT-TOOK SOME TIME Researcher: So you have not used any of the e-services when you started work because you did not have an idea about them? Participant: Yes. Researcher: Do you use the e-service for work purposes or personal use? University of Hertfordshire 2013 Page 313
Appendices Adoption, Diffusion and Use of E-government Hassan Al-Zaabi Services in Abu Dhabi Police Force Participant: Work purpose. Researcher: How often do you use this e-service for work purposes? Participant: I don’t know but a lot. COMPA/IT-USE IT A LOT, PU/IT-USEFUL, THEREFORE USED A LOT Researcher: If a new online service is to be introduced in the organisation, such as, online social networks, would you; (choose 1 of the following, given in the interview) Participant: “Be the first to use it”. Researcher: Why? Participant: I will not lose anything if I tried it. If I find it useful I will continue using it, if not then finish. PU/IT-USE IT IF USEFUL, TRIAL-NOTHING TO LOSE Researcher: Do you think the internal e-services are better than the traditional communication channels of the telephone or face-to-face interaction? Why do you think so? Participant: I have answered the same question before, when I said you can depend on yourself, no need to go and ask others and do everything by your own using your computer. RA/IT-DEPEND ON YOURSELF, RA/IT-PREFFER E-SERVICES, REMOTE COMMUNICATIONS Researcher: Yes but the main question here is to compare e-services and traditional communication methods. Which one you think is better? Why? Participant: E-services of course and the reason same as what I said before. Researcher: Can you briefly describe your work routine? Participant: Design webpages suitable for Abu Dhabi police departments. Researcher: Having described your lifestyle at work, does the e-service fit in with your lifestyle? Or do you prefer other methods? Why? Participant: Yes it fits well. I use the e-services many times a week and I always receive design requests from different sections online. COMPA/IT-RELATED TO WORK ROUTINE AND DESIGN WEBITES OR APPLICATION PAGES, ACCESS TO COMPUTERS Researcher: Do you think staff members using the internal e-services are (choose 1 of the following, given in the interview): Participant: “more valued by higher level colleagues and called upon to important decisive meetings”. IMG/IT-MORE VALUED IN ORGANISATION Researcher: Why do you think so and how did you determine this? Participant: I have seen some staff members who support introducing and using the eservices to be involved in meetings with higher management. Maybe because to use their ideas and experience to improve the work procedure in Abu Dhabi Police. IMG/IT-USE IDEAS FROM USERS OF E-SERVICES FOR IMPROVEMENTS, IMG/IT-INCREASE IMAGE STATUS, ENCOURAGEMENT Researcher: How many attempts did you have before you began using the e-service? Participant: I am not sure how many attempts but it took me about a month to know more about using them. PEOU/IT-TOOK TIME Researcher: Are they easy to use compared to internet usage in general? How? Participant: The e-services available at Abu Dhabi Police are easy to use, however, the user need to use it regularly so that they don’t forget some of the functions. PEOU/IT- EASY, NEED PRACTICE Researcher: Did you need any training courses before using any of the e-services? If so, what training courses did you attend and how did they help you with using the e-services? Participant: Yes, it was a brief training that took place in our section and was only for a week. We were told about different e-services available, their purpose, benefits and how to use them. PEOU/IT-TRAINING AVAILABLE FOR STAFF MEMBERS, AWARNESS IN IT DEPARTMENT Researcher: Do you know how to use all the functions of the e-service well, or do you still need more training? University of Hertfordshire 2013 Page 314
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Adoption, Diffusion and Use of E-Go
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Adoption, Diffusion and Use of E-go
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Chapter 1. Introduction Adoption, D
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Chapter 2. Literature Review Adopti
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Chapter 3. Research Methodology Ado
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Chapter 4. Pilot Analysis, Findings
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Chapter 5. Final Study Analysis, Fi
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Chapter 6. Evaluation and Discussio
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Chapter 7. Summary and Conclusions
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References Adoption, Diffusion and
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