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Chapter 7. Summary and Conclusions Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
Therefore, examining other public sector organisations could be useful which is also stated in the
future research section.
As only one organisation was used and research on Abu Dhabi‟s public sector is scant, this limited the
ability to compare the research findings with other similar public sector organisations. In turn, this
prevented inferences to other Abu Dhabi public sector organisations and testing of the factors to be
undertaken.
7.6 Future Research
This research is only considered as a starting point for the researcher. The researcher is willing to
undertake more studies in future to examine public sector organisations in AD and the UAE, more
details are given in this section.
This research had examined the adoption, diffusion and use of e-government services within different
departments in ADPF, which was an organisation perspective. However, future research could also use
the conceptual framework formed in this research and examine the adoption, diffusion and use of e-
government services provided by ADPF to the citizens of AD, therefore, examining adoption from a
citizen perspective. This may identify new factors that affect the adoption, diffusion and use of the e-
services that are different from this study.
Furthermore, other public sector organisations in AD that provide different services to citizens could
also be examined in future research. For example, to compare citizen‟s adoption of e-government
services provided by health, education, banking, telecommunications service providers and the police
force. This will give the researcher an opportunity to compare between different public sector
organisations, which will form more generalisable findings.
As stated earlier, further understanding from an organisational perspective of organisational change
and culture because of resistance to change of some of the staff members could also lead to novel
research not evident in e-government academic research.
With regards to the research method, as given in chapter 3 (research methodology), because of the time
limit and the formation of an understanding could be provided a case study method was used.
However, future studies could involve the researcher in a more proactive role (as being a police officer
in ADPF) and to have the opportunity to participate in meetings with staff members in ADPF.
University of Hertfordshire 2013 Page 226