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Appendices Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
First Level
Themes
Simplicity
of eservices
Second Level
Themes
Users of eservices
in
Security
Information
Department
finds it easy to
use
Perceived Ease of Use – Security Information Department
Third Level Themes Example of Data Extract Codes and more
Details
Most staff from “You have to try it by yourself and Code: PEOU/SID-
different age group, look at the options and functions easy, no training
education level and you have. It took me couple of needed
gender does not need hours to know everything”. (Male,
training to use e- 41-50, postgraduate, high level Suggested by all
services because of staff)
employees using the
its simplicity;
e-services that it is
however this was “I didn‟t need any training to use easy and does not
noticed the most these e-services, it was simple…” need any training
among young “…the e-service is easy to use so
members. you don‟t need to ask anyone…”
(Male, 20-30, bachelor degree,
middle level staff)
Perceived Usefulness – Security Information Department
First Level Second Level Third Level Themes Example of Data Extract Codes and more
Themes Themes
Details
Search and Staff in Security Most staff members, “Because documents are Code: PU/SID-
retrieve Data Information different age, gender, online, you can search for searching
Department use education, anything you need easily,
e-services and organisational level; rather than search for Suggested by all
see it as a useful argued that e-service is papers that can be in employees using
procedure useful when it comes to different folders, on my desk the e-services can
searching for or even lost…” (Female, 20- easily search for
documents 30, High Diploma, middle
level staff)
documents online
Confidentiality Online Most staff members “…even from a security Code: PU/SID-safe
of Data documents are from different age perspective, it is safer for
preferable more groups, gender, documents to be online, Documents online
than paper education and rather than leaving them on are much safer than
documents due organisational level your desk that anyone can paper documents
to security in claimed the importance read them even the office
SID. of confidentiality in e- boy” (Male, 20-30,
services bachelor, middle level staff)
Work Style Work style have Work style affected e- “…e-services might be Code: PU/SID-
a clear influence service usage by staff useful in some occasions and work routine
on e-service members, such as, male for certain staff, but not for
usage participant, 20-30, low everyone and for my current
educated. role it is not important”.
(Male, 20-30, high diploma,
middle level staff)
University of Hertfordshire 2013 Page 278