Download - University of Hertfordshire Research Archive

More documents

Recommendations

Info

Appendices Adoption, Diffusion and Use of E-government Hassan Al-Zaabi Services in Abu Dhabi Police Force First Level Themes Safe Network (Trust of Government) General Use (Trust of Internet) First Level Themes Simplicity of e-services Second Level Themes Support of security functions in ADPF Lack of trust in internet within staff members of Security Information Department Trustworthiness – Security Information Department Third Level Themes All staff in Security Information Department showed trust of internal security within the organisation Most staff do not trust online payments Example of Data Extract Codes and more Details “all data are important, so we Code: always make sure that the TRUST/SIDnetwork is safe and up to date, that‟s why we monitor Government everything 24/7”. Another Complete trust of statement was “our team is security issues in qualified and can manage all sort of security issues”. (Female, 31-40, bachelor degree, middle level staff) ADPF “I use the internet for searching Code: only, but not for buying. What if TRUST/SIDa hacker took my bank details? They can steal and no one can Internet stop them. I always read articles Fear of hacking about how these hackers come when using online out with new ways to hack online shoppers”. (Male, 31-40, high school, low level staff) payments Perceived Behavioural Control – Security Information Department Second Level Themes Staff members in the security information department are confident when it comes to the use of e-services Third Level Themes Training was not needed by most staff members from different gender, age, education and organisational level. Example of Data Extract Codes and more Details “I didn‟t need any training to Code: PBC/SID- use these e-services, it was confidence simple…” (Male, 20-30, bachelor degree, middle level staff) University of Hertfordshire 2013 Page 279
Appendices Adoption, Diffusion and Use of E-government Hassan Al-Zaabi Services in Abu Dhabi Police Force Case Study 2 First Level Themes Confidentiality of Data Faster transactions / enquiry Easier Procedure Relative Advantage – IT & Communications Department Second Level Themes E-services protects user data E-services send documents and processed faster between departments E-services lead to process different transactions easily Third Level Themes Example of Data Extract E-services are trusted “…impossible for by most employees in someone to see your the IT department details unlike paper documents…” (Female, 20-30, bachelor, middle level staff) E-services are fast “…very fast when and preferable by you want to enquire most employees in about work or the IT department personal thing…” E-services lead to useful and easier procedures by most staff in the IT department. “…one of the other departments asked me to get statistics for a certain police report that we prepared in less than 30 minutes, while it could take months or even more in the past”. (Male. 41-50, bachelor degree, high level staff) “…I don‟t face any difficulty with using computers…” “…but in general yes most eservices are better and make procedures easier…” Codes and more Details Code: RA/IT-privacy Suggest that e-service helps in protecting user details more than paper documents Code: RA/IT-fast Using e-services is a fast way for enquire and process transactions Code: RA/IT-no difficulty Claiming that eservices led to easy procedure when dealing with different tasks at work University of Hertfordshire 2013 Page 280
Page 1 and 2:
Adoption, Diffusion and Use of E-Go
Page 3 and 4:
Adoption, Diffusion and Use of E-go
Page 5 and 6:
Page 7 and 8:
Page 9 and 10:
Page 11 and 12:
Page 13 and 14:
Page 15 and 16:
Page 17 and 18:
Chapter 1. Introduction Adoption, D
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Chapter 2. Literature Review Adopti
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Chapter 3. Research Methodology Ado
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Chapter 4. Pilot Analysis, Findings
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Page 139 and 140:
Page 141 and 142:
Page 143 and 144:
Page 145 and 146:
Page 147 and 148:
Page 149 and 150:
Page 151 and 152:
Page 153 and 154:
Page 155 and 156:
Chapter 5. Final Study Analysis, Fi
Page 157 and 158:
Page 159 and 160:
Page 161 and 162:
Page 163 and 164:
Page 165 and 166:
Page 167 and 168:
Page 169 and 170:
Page 171 and 172:
Page 173 and 174:
Page 175 and 176:
Page 177 and 178:
Page 179 and 180:
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Page 197 and 198:
Page 199 and 200:
Page 201 and 202:
Page 203 and 204:
Page 205 and 206:
Page 207 and 208:
Page 209 and 210:
Page 211 and 212:
Page 213 and 214:
Page 215 and 216:
Page 217 and 218:
Chapter 6. Evaluation and Discussio
Page 219 and 220:
Page 221 and 222:
Page 223 and 224:
Page 225 and 226:
Page 227 and 228:
Page 229 and 230:
Page 231 and 232:
Page 233 and 234:
Page 235 and 236:
Chapter 7. Summary and Conclusions
Page 237 and 238:
Page 239 and 240:
Page 241 and 242:
Page 243 and 244: Chapter 7. Summary and Conclusions
Page 245 and 246: References Adoption, Diffusion and
Page 269 and 270: Appendices Adoption, Diffusion and
Page 293: Appendices Adoption, Diffusion and
Page 345 and 346:
Appendices Adoption, Diffusion and
Page 347 and 348:
Page 349 and 350:
Page 351 and 352:
Page 353 and 354:
Page 355 and 356:
Page 357 and 358:
Page 359 and 360:
Page 361 and 362:
Page 363 and 364:
Page 365 and 366:
Page 367 and 368:
Page 369 and 370:
Page 371:
show all

Download - University of Hertfordshire Research Archive

Create successful ePaper yourself

Delete template?

Save as template?