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Chapter 5. Final Study Analysis, Findings and Discussion Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
(v) Favouring traditional communications: some of the participants (details shown below in table
5.4) commented to having a preference directed towards not using e-services due to acquiring new
skills. For this, training is crucial and these staff members did not want to learn of new skills and
knowledge. Others are satisfied with not using computer and e-services, and being praised by their
managers and higher staff individuals. For example one of the male participants said that: “…I work
based on what my manager tells me. He never tells me to use e-services so I don‟t use it…” (Male, 20-
30, below high school, low level, 6 months internet experience). A female participant commented that
“…it might be better to use e-services, but I need to learn not only about e-services but also learn how
to use computers and between me and you, I am bored from studying…” (Female, 41-50, high school,
low level, no computer or internet experience).
Gender Age Education level Level of staff in
organisation
Internet experience
Male 41-50 High School Low Level 2 - 3 years
Female 41-50 High School Low Level No experience
Male 31-40 High School Low Level No experience
Male 20-30 Below High School Low Level Less than 1 year (6 months)
Table 5.4: Details of some participants not using the e-services in the SID
It was observed that most participants with little or no computer and internet experience at all,
categorised as low level staff had lower education levels.
5.2.1.2 Compatibility
Compatibility is “the degree to which an innovation is perceived as being consistent with the existing
values, past experiences and need of potential adopters. An idea that is incompatible with the values
and norms of a social system will not be adopted as rapidly as an innovation that is compatible”
(Rogers, 2003: 15). Furthermore, Carter and Belanger (2005: 8) found that “higher levels of perceived
compatibility are associated with increased intentions to adopt state e-government initiatives”.
The main aim of this section was to examine if the existing e-services are compatible and coherent with
staff members work routine and life style in general. The question that was asked during the interviews
was; “Can you briefly describe your work routine? Having described your work routine does the e-
service fit in with your lifestyle? Or do you prefer other methods?”
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