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Appendices Adoption, Diffusion and Use of E-government
Hassan Al-Zaabi Services in Abu Dhabi Police Force
First Level
Themes
E-service
Training
E-services
Access
Perceived Behavioural Control – Policing Operations Department
Second Level Third Level Example of Data Extract Codes and more
Themes
Themes
Details
Users of e-services Low level staff “I don‟t have the skills and Code: PBC/POD-
in Policing had no skills in knowledge to use a computer; it training
Operations using computers needs an educated person…”
Department stated and e-services (Male, 41-50, below high school Lack of self-
that training are
certificate, low level staff) efficacy especially
important to
in low level staff in
improve their
the department.
computer skills
This is due to the
field work.
Most staff in Most staff who “…we don‟t have and don‟t Code: PBC/POD-
Policing Operations work in fields had need a computer…” (Female, access
Department had no no access to 41-50, high school certificate,
access to computers computers middle level staff)
Access issues to
computers in order
to use different eservices
University of Hertfordshire 2013 Page 290