Annual Report 2009/2010 - Hawkesbury City Council - NSW ...

Vision
Strategic Plan
Objectives
(key objectives designed to direct
the company towards its Vision)
Strategies
(the broad strategic directions to direct the executive
towards the company's objectives)
Strategic Goals
(goals designed to result in the executive’s achievement of the corporate
strategies – these should incorporate various combinations of quantified outputs
with target dates)
Strategic Goals
(outputs)
Action Plan
(actions within strategic
goals)
Key Performance
Indicators
Operational Plan
Identified by
GM/Division
Projects
(within Action Plans)
Existing
New
Including quantified
outcomes
Combined Project Plans
Listing
Diagram 3 - Strategic and Operational Planning Process
The importance of performance measurement goes beyond just keeping score. The real key to an effective
performance measurement system is to have a good strategy that measures criteria according to efficiency
and effectiveness for each goal, strategy and tactic.
Indicators need to be SMART- specific, measurable, action-orientated, relevant and timely. An effective
performance management system should help Council to:
• Identify opportunities and problems in a timely fashion;
• Determine priorities and allocate resources based on those priorities;
• Change measurements when the underlying processes and strategies change;
• Delineate responsibilities, understand actual performance relative to responsibilities; and
• Reward and recognise accomplishments.
Monitoring progress against the detailed plan is vital because it shows whether the organisation is on target.
An analogy is to travel a road on a journey without knowing the names of townships, descriptions of
landmarks or the locations of road junctions. These are essential and vital indicators for a successful and
timely journey.
Performance against Management Plan 2009/2010 Principal Activities by each division of council is
presented below.
2009/2010 Annual Report Page 13