Annual Report 2009/2010 - Hawkesbury City Council - NSW ...

General Manager's Office - Operational Plan and Performance Indicators 2009/2010
Strategic Objective:
An informed community working together through strong local and regional connections.
Component 16 – Insurance Risk Management
Officer: Manager Risk Management
Service Statements Key Performance Indicators Target Progress
1. To provide an
adequate level of civil
liability protection and
general insurance cover for
Council activities and
assets.
1.1 Review and placement
of insurance program.
All disclosures and
renewal proposals
completed satisfactorily
and on time.
All proposals have been
completed on time. Reviews of
current insurance levels have
indicated adequacy of cover with
the exception of Councils fine art
collection and cover for general
exhibitions both of which have
been increased from the existing
$850K to now being $1.3 million
to cover an expanded art
collection and more expensive
exhibits.
1.2 Provide timely, accurate
and quality Risk Management
and insurance advice.
Advice to satisfaction of
customers.
Risk Management and insurance
advice supplied within timeframes
requested by internal and
external customers.
1.3 Compliance with
Westpool's Risk Management
practices and reduction in
claims.
Enhance staff awareness
of risk exposure and risk
management techniques
through appropriate
education programs.
All staff have been re-inducted
over the past 18 months to
ensure competency and currency
of system requirements.
Quarterly reviews indicate areas
of concern which are then
addressed at the local level.
1.4 Manage Council's
insurance claims in a cost
effective manner.
Monthly claims reviews
and status reports of large
claims reported to
MANEX.
Quarterly review of claims history
through statistical analysis
determines leading trend
indicators with results and
intervention strategies reviewed
and endorsed by senior
management.
2. To ensure strategies
are in place to manage &
minimise Council's
exposure to public &
internal risks.
2.1 Review of statistical
information to highlight
emerging trends & develop
appropriate strategic
responses
Identify and prioritise
emerging trends and
introduce procedures to
contain the exposure to
the risks.
Detailed data collection and
statistical analysis combined with
established KPIs sets minimum
standards of compliance enforced
via senior management. Risk
registers being developed and
integration of lead and lag
indicator sources ensure
continuous improvement.
2009/2010 Annual Report Page 15