Annual Report 2009/2010 - Hawkesbury City Council - NSW ...

Component 35 - Health Services
Officer: Manager Regulatory Services
Service Statements Key Performance Indicators Target Progress
1. To enhance
environmental protection
and environmental health
standards through
education and statutory
compliance.
1.1 Conduct inspections,
review of premises for
compliance with the public
health statutory requirements.
Complaints about
unhealthy conditions
responded to within 48
hours.
Performance targets were met
throughout the year with most
complaints being responded to
within 24hrs of receipt.
20 premises are inspected
each month.
Food premises have been
inspected to meet performance
targets.
1.2 Conduct Food Handling
Training courses.
Three training courses are
conducted each year.
90% customer satisfaction
in training course from
evaluation survey.
Three training courses were
conducted with high attendance.
95% satisfaction of customer
responses were received
throughout the year.
1.3 Conduct inspections of
Caravan Parks to measure
compliance with legislative
requirements.
Complaints about caravan
parks are responded to
within 96 hours of receipt.
Complaints were attended to
within target time and on most
occasions within 48hrs.
At least 25% of caravan
parks in Hawkesbury
inspected annually.
25% of caravan parks were
inspected throughout the year.
2. Work in partnership
with the Dept of Health
conducting mosquito
surveillance for the
detection of the Ross River
Virus.
2.1 Conduct mosquito
surveillance program between
December and April at
nominated sites.
Completed in accordance
with Dept of Health
Surveillance Program.
The mosquito surveillance was
conducted to meet program
requirements with a number of
positive Ross River Virus
infections being identified in the
Hawkesbury.
Component 43 - City Planning
Officer: Strategic Planner - Community
Service Statements Key Performance Indicators Target Progress
1. Establish processes 1.1 Liveability and diversity
November. Included in the (draft) Social
that build community
capacity to identify and
respond to diversity and
difference.
indexes - Principles
developed
Planning Framework (outline
completed).
2. Build community
connections by supporting
information linkages, lifelong
learning and access
to local meeting spaces.
1.2 Social Planning Processpriorities
for all directorates
included in Management
Plan.
2.1 Tasks for Community
Planning Advisory Committee
(CPAC).
June.
Quarterly Meetings.
Completed & included in the
2009/2010 Management Plan.
New requirements identified in
the 2010/2011 Management
Plan.
Completed.
3. Work in partnership with
community and
government to implement
community plans to meet
the social, health, safety,
leisure and cultural needs
of the city.
3.1 Community Indicators
Project (Stage 1) - Base line
data developed.
October.
Included in the (draft) Social
Planning Framework (outline
completed) - NSW Government
Social Justice Principles.
4. Social planning
requirements
4.1 Complete the Social
Atlas 2009
November. Completed (Parts 1 & 2).
Page 26
2009/2010 Annual Report