Annual Report 2009/2010 - Hawkesbury City Council - NSW ...

Support Services Division - Operational Plan and Performance Indicators 2009/2010
Strategic Objective:
An informed community working together through strong local and regional
connections.
Component 15 - Library
Officer: Manager Cultural Services
Service Statements Key Performance Indicators Target Progress
1. Provide a free,
accessible and well
resourced public library
service to the people of the
City of the Hawkesbury as
well as the wider
community.
1.1 Promote use of the
library.
200,000 library visitors per
year.
227,012 people visited both
libraries in Jul 09 - Jun 10;
13.51% above target.
40% of LGA population
are library members.
Membership is 35,518, approx.
56.53% of Hawkesbury
population (62,828), which is
above the baseline suggested by
the State Library of NSW.
300,000 loans per year. 324,568 items were borrowed
during Jul 09 - Jun 10; 8.19%
above target.
Maintain an active and
well trained volunteer
based of 20.
Exceeding target: Over 25
volunteers trained and working
with library services.
2. Encourage community
participation in lifelong
learning.
2.1 Enable access to the
latest collections and
technology.
2% net increase in library
stock per year.
131,035 net stock for Jul 09 - Jun
10; a 2.8% increase on 2008-09.
PC use is 60% of total
available time.
61.94% of total time available for
full year. This doesn't reflect the
increase in actual usage as four
more public PCs were added at
Central Library, bringing the total
for the Library Service to 26.
44,302 computer bookings were
recorded for both libraries; an
increase of 10.33% compared to
2008-09.
6795 people participated in
library activities ranging from
infants to seniors. Activities
included storytime for
preschoolers, school holiday
activities and the family history
group. The largest event was the
5th birthday celebrations & book
sale attracting 696 people. This
is a 9.7% increase compared to
2008-09.
3. Promote community
use of the Cultural
Precinct.
3.1 Promote community
use of the Cultural Precinct by
developing library activities
3% increase in number of
participants in library
activities
Opening Hours:
Hawkesbury Central -
Monday to Friday 9am -
7pm: Saturday 9am - 1pm;
Sunday 2pm - 5pm.
Richmond - Monday to
Friday 9:30am - 6pm,
Saturday 9am - 1pm.
Achieved.
2009/2010 Annual Report Page 53