Annual Report 2009/2010 - Hawkesbury City Council - NSW ...

City Planning Division - Operational Plan and Performance Indicators 2009/2010
Strategic Objective:
Sustainable and liveable communities that respect, preserve and manage the heritage,
cultural and natural assets of the City.
Component 30 - Heritage
Officer: Planning Manager
Service Statements Key Performance Indicators Target Progress
1. Provide Heritage Advice 1.1 Meet demand for
100% of all requests 100% (22 appointments).
to the Public.
Heritage Advisory Service.
actioned.
2. Provide professional
comment to Council in
response to Development
Applications.
2.1 Development Application
comments received on time.
Comments received within
28 days of referral.
100% (31 referrals).
3. Provide assistance
grants for building
conservation.
3.1 All applications reviewed
and recommended to Council.
Report to Council within
10 weeks of application.
Assistance grants not available.
Component 33 - Sewage Management Facilities
Officer: Manager Regulatory Services
Service Statements Key Performance Indicators Target Progress
1. Conduct inspections of
onsite Sewage
Management Facilities
(SMF) in the city for
compliance with legislative
requirements.
1.1 Inspections are
conducted in accordance with
Council's adopted program.
Complete 180 inspections
/ month.
An average of approx. 200
inspections were conducted each
month.
Approvals to operate SMF
are issued within 21 days
of inspection.
All approvals to operate were
issued within the 21 day target.
Rectification work
documentation is sent
within 21 days from
inspection.
Notice to rectify faults were
issued within the 21 day target.
Annual report completed
in June on compliance to
Council's adopted
program.
Annual report to be reported to
Council August 2010.
2. Provide advice to the
community on use and
maintenance of sewage
management facilities.
2.1 Accurate information is
given to assist the community
with on-site sewage
management issues.
90% satisfaction of
customers.
Aprox. 95% customer satisfaction
has been recorded throughout
the year.
Component 36 - Pollution Control
Officer: Manager Regulatory Services
Service Statements Key Performance Indicators Target Progress
1. Pollution Incidents are
investigated to protect the
local environment and
potential health risk to the
community.
1.1 Pollution Incidents are
investigated.
Appropriate action
initiated within 24hrs.
All pollution incidents were
responded to within the 24hr
target.
2. Financially contribute to
the operations of the
Hawkesbury River County
Council.
2.1 Contributions to
Hawkesbury River County
Council is funded.
Contributions forwarded
within 21 days of request.
Contribution to Hawkesbury
River County Council was
forwarded within 14 days of
receipt of invoice to pay.
2009/2010 Annual Report Page 29