Annual Report 2009/2010 - Hawkesbury City Council - NSW ...

Support Services Division - Operational Plan and Performance Indicators 2009/2010
Strategic Objective:
A network of towns, villages and rural localities connected by well-maintained public and
private infrastructure, which supports the social and economic development of the City
Component 10 - Computer Services
Service Statements
1 To provide agreed levels
of system availability.
Key Performance
Indicators
Target
1.1 Infrastructure Strategy. Wireless networking
implemented - 2nd quarter
Officer: Corporate Systems and Database Administrator
Progress
Project Complete.
Infrastructure geared up to
work with VOIP technology
to utilise data lines for
voice phones.
Work in Progress.
1.2 Internal Capabilities
Strategy.
Administration Centre
Disaster Recovery Plan
tested at least once.
Final draft copy of BCP received
for review prior to distribution.
Another Plan for an
external site commenced.
No action to date.
2. To reduce operating
cost of IT infrastructure
and services.
2.1 Internal Communications
Strategy.
2.2 Collaborative Working
Strategy.
Increase the use of
Intranet and e-mail by
Council staff.
DataWorks workflows
refined to improve
Customer Service - 3rd
quarter
Staff are continuously
encouraged to utilise electronic
tools for dissemination of
information.
Awaiting information from
Customer Services Committee.
Unable to proceed with
workflows at this time.
3. To provide continuous
improvement of IT services
to make traditional aspects
of Council business more
effective.
3.1 Business Systems
Strategy.
All business systems up
98% of the time.
Target met.
Leases replaced or
renewed within 3 months
of expiry unless extended.
Target met.
3.2 Client Delivery Strategy. New website for Council
implemented - 3rd quarter.
Access to Council internal
Helpdesk from 8:00am to
5:30pm 98% of the time.
Target met.
3.3 Stakeholder
Management Strategy.
IT Steering Committee
meets at least 4 times a
year.
Target met.
2009/2010 Annual Report Page 45