7 - Indira Gandhi Centre for Atomic Research

There are two approaches in implementing KM across the organization. The first one is
an evolutionary approach in which the first set of systems are used to popularize the
idioms, demonstrate the utility and obtain the acceptance of significant sections of people
within the organization. These systems are subsequently expected to evolve quickly to
cater to the user feed back and scale up for future requirements through a responsive,
networked resources that would help, create and evangelize the new systems on a
continuous basis. The second approach is to implement KM across the entire organization
at a single stroke. The evolutionary approach, though more time consuming, is preferred
because of its high probability of success.
It is to be noted that KM is a discipline and it is in support of achieving organizational
goals. The major dimensions of KM are people, process, technology and content as shown
below.
KM - Dimensions
Process
Technology
Content
People
6.1 People
The principal component of a successful KM practice is its people dimension, which can
be divided into KM Organizational roles & incentive scheme.
6.1.1 KM Organizational Roles
The KM organizational roles in smaller organizations can be a centralized one, while in
larger organizations it needs to be facilitated decentralized one. In facilitated
decentralized approach, the central KM Group will provide over all directions and will be
responsible for centralized functions such as KM policy, KM technology, KM research,
KM publicity, Content management, sourcing of external KM contents etc, while field
practitioners at unit level will be responsible for decentralized functions like internal KM
contents, content review, content certification etc.
6.1.2 Incentive Scheme
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