7 - Indira Gandhi Centre for Atomic Research

Date of request Date of request
mailed
Table -1 Requests for the month of April 2004
Date of article
received
No. of days
taken by CAT
Lib. To mail
No. of days
taken to fulfill
the request
1 5 6 4 5
1 5 13 4 12
5 5 26 0 21
5 6 * 1 *
6 23 6-May 17 30
12 19 7-May 7 25
19 19 21 0 2
19 19 11-May 0 22
19 23 23 4 4
19 23 12-May 4 23
20 23 13-May 3 23
20 23 18-May 3 28
20 23 23 3 3
20 23 5-May 3 15
26 27 * 1 *
26 27 19-May 1 23
28 30 24-May 2 26
28 28 19-May 0 21
29 30 * 1 *
29 30 24-May 1 25
29 30 24-May 1 25
Total 60 333
Total No. of requests - 21
Requests fulfilled - 18
Percentage of request fulfilled – 18/21 = 86%
Average days taken to forward the request to resource library - 60/21 = 2.85
- 3 days to forward the request to resource library.
Average days taken to fulfill the request – 333/21 = 15.86 = 16 days to fulfill the
request.
Table-2 Response rate for April, May & June 2004
Month % of requests
fulfilled
Average days
taken to forward
Average days to
fulfill the requests
April 86 3 16
May 85 1 11
June 85 3 28
Total : 256 7 55
For all three months
Percentage of request fulfilled: 85
Average days taken to forward: 2
Average days to fulfill the request: 18
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