Broadband Setup & Troubleshooting Guide - XLN Telecom

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No Connection Please look at your router lights, depending on what the lights are doing is what diagnostic route we need to take. What are the lights doing? If you have no Lights on your router, it is either not powered up or it is broken. Ensure that the router is plugged in and turned on. If you still do not have any lights on your router after doing this you need to contact us if we supplied you your router or your router vendor for assistance in replacing the router. Power Light: On Ethernet Light: Off Broadband Light: Off Wireless: On or Off Internet Light: Off This would indicate that you do not have either your phone line or your Ethernet (network) cable connected to the router. Check your setup here to ensure everything is connected correctly. If your Setup is connected correctly and you still only have your power Light on, click here to navigate to our No Sync troubleshooting section. Power Light: On Ethernet Light: Off Broadband Light: Off Wireless: On or Off Internet Light: Off This would indicate that you do not have your phone line cable connected to the router. Check your setup here to ensure everything is connected correctly. If you still do not have a broadband light on your router after doing this, please continue with the following steps: Broadband Troubleshooting Help 48 XLN Telecom Ltd
Step 1 Re-configure your router. If you require a step-by-step guide on how to do this please select your router model below to navigate to our guide on how to do this. The model number can be found on the bottom of the router. Thompson Speedtouch ST510 v6 - 1 Port Router Reconfiguration Thompson TG585 v7 – 4 Port Wireless Router Reconfiguration Step 2 Locate your routers power button on the back of the router. Switch it to Off. Wait for 20 seconds and then switch the router back on. Wait for the router to fully restart - this can take up to two minutes. If you have done all of the above steps and this has not fixed the problem then contact our support team here Power Light: On Ethernet Light: Off Broadband Light: Off Wireless: On or Off Internet Light: Off The Internet light not being lit can vary from router to router but the generally because the broadband light is lit we know that there is a connection to the broadband equipment in your exchange, there just isn't an open connection to the Internet. This can be caused by a number of reasons. The first element to check is that your login details are correctly stored on the router. If you require a step-by-step guide on how to do this please select your router model below to navigate to our guide on how to do this. The model number can be found on the bottom of the router. Thompson Speedtouch ST510 v6 - 1 Port Router Thompson TG585 v7 – 4 Port Wireless Router You can find the settings for routers and links to manufacturer sites or contact details here if your router is not listed above. If the issue is not related to your username or password then the issue could be that your browser is either setup for a dial-up connection or an on-demand connection. Please follow these steps to ensure that a dialup or on demand connection type is not setup on your computer. Step 1 Open your internet web page. Broadband Troubleshooting Help 49 XLN Telecom Ltd
Page 1 and 2: Broadband Setup & Troubleshooting G
Page 3 and 4: 1. Equipment How to Identify the Ma
Page 5 and 6: Thompson Speedtouch ST510 v6 - 1 Po
Page 7 and 8: Step 2 Click on “Speedtouch” fr
Page 9 and 10: Step 6 Ensure VPI/VCI is selected a
Page 11 and 12: Step 10 Once your router has config
Page 13 and 14: 1.1 Use the DSL cable (grey in our
Page 15 and 16: Step 4 This will launch a quick con
Page 17 and 18: Step 8 In the access control Sectio
Page 19 and 20: Step 11 Once your router has config
Page 21 and 22: 2. Wireless Network Setup 1. Window
Page 23 and 24: Note If the Manually connect to a w
Page 25 and 26: From the Connection tab, you can vi
Page 27 and 28: The following figure shows an examp
Page 29 and 30: 5. Click the Change advanced settin
Page 31 and 32: 10. Click OK The wireless setup wil
Page 33 and 34: 4. Make sure the Airport tab is sel
Page 35 and 36: 7. When you’re connected, the Air
Page 37 and 38: 1.5 When done click Next. 1.6 Click
Page 39 and 40: d) If your email address contains @
Page 41 and 42: 3.5 Enter the following into the Ou
Page 43 and 44: 4.7 Enter your username and passwor
Page 45 and 46: 6. Then proceed to download your XL
Page 47: Unplug everything from your master
Page 51 and 52: Once this has all been done, click
Page 53 and 54: No Sync If the DSL light on your ro
Page 55 and 56: Data Transfer Problems Before we be
Page 57 and 58: 2. Disable your firewall and Antivi
Page 59 and 60: Ensure “Use the following DNS Ser
Page 61 and 62: OS X Tiger 1. Select System Prefere
Page 63 and 64: Broadband FAQ’s 1. What is a Broa
Page 65 and 66: 10. How do I connect to ADSL? To co
Page 67 and 68: [Back To Top] 26. Can I use my own
Page 69 and 70: When connecting to a wireless netwo

Broadband Setup & Troubleshooting Guide - XLN Telecom

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