Broadband Setup & Troubleshooting Guide - XLN Telecom

No Sync
If the DSL light on your router is off, this is an indication that the router is not picking up the
broadband signal from the exchange. Pease follow the steps below:
Step 1
Check that your broadband service is active. You can find your activation date in your XLN
Activation letter.
Step 2
Ensure that the telephone cable (RJ11) supplied with the router is connected securely to your
router.
Step 3
Connect the other end of the telephone cable (RJ11) into a microfilter and then plug the
microfilter securely into your telephone master socket.
Step 4
If you need to use a telephone extension cable to connect your router to the phone line, try
removing this extension cable and plug your RJ11 cable directly into the telephone master socket.
Click here for more information about the master socket.
Step 5
Remove all other telephony devices, credit card machines or fax machines that are connected to
your phone line and check if you can connect. If you can, one of your other devices may be causing
the problem.
Step 6
Check if another device is interfering with the broadband signal. If electrical equipment is nearby -
for example, a cordless telephone base station, central heating control, burglar alarm, television or
Sky Digital - try moving the router further away to reduce interference.
Once you're happy that everything has been checked then contact our support team here
Broadband Troubleshooting Help 53 XLN Telecom Ltd