Broadband Setup & Troubleshooting Guide - XLN Telecom

The DSL light is on but I can't connect
You may be unable to connect for any one of several reasons. To fix the problem, work through
the following steps until the problem is resolved.
Step 1
Restart your router
Restarting your router can help to establish a more stable connection. To restart your router, take
the following steps:
a. Locate your routers power button on the back of the router. Switch it to Off.
b. Wait for 20 seconds and then switch the router back on. Wait for the router to fully restart -
this can take up to two minutes.
c. Connect to the internet again to check if you can stay online
Step 2
Reset and re-configure your router
Resetting your modem router will set it back to its original settings. Once it has been reset, you will
need to re-configure it to connect to XLN broadband.
Resetting your router
To reset your router, take the following steps:
a. If the router is not already on, switch it on.
b. Locate the Reset pinhole button. This is usually found at the back of the router.
c. Use a pin or pen to push the button, holding it in for a few seconds.
d. The lights on the front of the router should go off and come back on, starting with the power
light.
Re-configuring your router
Re-configure your router. If you require a step-by-step guide on how to do this please select your
router model below to navigate to our guide on how to do this. The model number can be found
on the bottom of the router.
Thompson Speedtouch ST510 v6 - 1 Port Router reconfiguration
Thompson TG585 v7 – 4 Port Wireless Router reconfiguration
If you have done all of the above steps and this has not fixed the problem then contact our support
team here .
Broadband Troubleshooting Help 52 XLN Telecom Ltd