Broadband Setup & Troubleshooting Guide - XLN Telecom

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o XLN Firewall o XLN Anit-Spam o XLN Backup [Back To Top] 18. Can the helpdesk help solve problems with my own computer/hardware? No. Our service team are there to help you with queries relating to your Broadband service and any hardware/software we provide. We have a technical support team that can assist you with routers of any make where they are not provided by us however, problems related to your PC do not come under our support boundaries, and you may be advised to contact your PC/Mac vendor depending upon the problem. [Back To Top] 19. Do I need any extra equipment when upgrading to a faster speed package? If you purchased a router from us, you will be able to use this. We always recommend ADSL2+ compatible routers of any make. [Back To Top] 20. I want to connect more than one computer to my Broadband line to share my internet connection. How do I do this? Yes, you can easily connect more than one PC/Laptop. All the users will share the bandwidth allocated to you. As the number of PC/Laptop increases, it may affect the speed you get. [Back To Top] 21. What is contention or a contention ratio? All ADSL services are contended (shared). A contention rate of 50:1 means for every 1Mbps connection there are 50 users connected to it. [Back To Top] 22. Why is there a fair usage policy on XLN? XLN aims to provide fast, reliable service to all the broadband customers. Some customers abuse their internet connection which means slower speeds for customers using the connection for legitimate business purposes. Therefore we continually monitor bandwidth usage on our network. When a user is using a disproportionately higher amount of bandwidth than the rest of our customer base we will write and advise them. If users still do not reduce their usage, we can restrict the amount of bandwidth they can use. [Back To Top] 23. What is a firewall, should I have one? A firewall is a system designed to prevent unauthorized access to or from a private computer/network. It is highly recommended that all devices connected to the internet should have a firewall to protect their computer/network. [Back To Top] 24. What is NAT (Network Address Translation/Translator)? NAT stands for Network Address Translation/Network Address Translator. Each computer connected to the Internet needs to have a unique IP address. To use the global IP addresses more efficiently, computers belonging to a business can have “local” addresses. NAT would then allow connecting multiple “local” computers to the Internet using one IP address. Each NAT has a ‘table’ of local IP addresses and globally unique addresses by which the NAT box can translate the local IP addresses to global address and vice versa. [Back To Top] 25. Where can I get help about XLN Broadband service? You can call out our support number 0844 880 9000. Our opening hours are from 8 AM to 6 PM, Monday to Friday, and 9 AM to 5 PM on Saturdays. Broadband Troubleshooting Help 66 XLN Telecom Ltd
[Back To Top] 26. Can I use my own router? Most routers provided by ISPs as a part of package are locked for any technical change in configuration. Routers provided by BT, Tiscali, TalkTalk, Sky and other ISPs. Please call your previous supplier to enquire if your modem or router is locked. Our Technical Support team can help you with the installation. [Back To Top] 27. What kind of PC do I need to run ADSL? Most present day configuration PCs will run ADSL. The following minimum configuration is, however, recommended: • Processor 200 MHz (or better) • Operating System Windows 98SE (or higher) • RAM (memory) 512 MB RAM minimum • Free Disk Space 125MB • SVGA monitor • CD-ROM Drive • Network Interface Card(NIC) with 10/100 Mbps Ethernet port with RJ45 socket • Apple Mac PCs (version 8.0 onwards) are compatible with our broadband connection. For any sort of technical assistance, you can call our technical team on 08448809000. [Back To Top] 28. Do I get the optimum speed from day one of broadband activation? Once you Broadband is activated, it takes 10 days for the speed and the connection to stabilize at your local exchange. During this time, you will notice the speed of the broadband fluctuating. Once the stabilization period is over, the speed settles down, and gets to the maximum possible through your exchange. Maximum speed provided by XLN is up to 8 Mbps. [Back To Top] 29. What does up to 8 Mbps speed mean? Isn’t it fixed? Speed of the broadband connection is measured in Mbps (Mega bits per second). This is the unit of data transfer, which equals to 1,000,000 bits per second. The actual speed which you get depends on the distance from the local exchange, line compatibility, quality, and the total number of users on that particular exchange. Generally, speeds will vary during peak hours. [Back To Top] 30. If I am already signed up with a different provider, how soon can I get my broadband connection transferred to XLN? You need to ask your current ISP for a MAC (Migration Authorization Code). A MAC is a sequence of alphanumeric characters used to get the broadband connection transferred without interrupting the existing connection. Once you get a MAC, call our broadband department. Once the order is processed, it will take 14 Working days to get your line activated with XLN Broadband. [Back To Top] 31. Does XLN provide any security software with the broadband package? Does it come free? Yes, XLN provides a complete security suite called XLN Secure. It includes Antivirus, Firewall, Anti Spyware, Online Backup Facility, Abuse Control and Spam Control. This software has been provided in collaboration with F-Secure, which are recipient of numerous consumer awards for service. It comes Free with our Premium Broadband Package, and for other packages, there is an additional charge of £ 3.95 + VAT per month. [Back To Top] 32. Can I use XLN Secure on all the PCs/Laptops connected in network? Broadband Troubleshooting Help 67 XLN Telecom Ltd
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Broadband Setup & Troubleshooting G
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1. Equipment How to Identify the Ma
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Thompson Speedtouch ST510 v6 - 1 Po
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Step 2 Click on “Speedtouch” fr
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Step 6 Ensure VPI/VCI is selected a
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Step 10 Once your router has config
Page 13 and 14:
1.1 Use the DSL cable (grey in our
Page 15 and 16: Step 4 This will launch a quick con
Page 17 and 18: Step 8 In the access control Sectio
Page 19 and 20: Step 11 Once your router has config
Page 21 and 22: 2. Wireless Network Setup 1. Window
Page 23 and 24: Note If the Manually connect to a w
Page 25 and 26: From the Connection tab, you can vi
Page 27 and 28: The following figure shows an examp
Page 29 and 30: 5. Click the Change advanced settin
Page 31 and 32: 10. Click OK The wireless setup wil
Page 33 and 34: 4. Make sure the Airport tab is sel
Page 35 and 36: 7. When you’re connected, the Air
Page 37 and 38: 1.5 When done click Next. 1.6 Click
Page 39 and 40: d) If your email address contains @
Page 41 and 42: 3.5 Enter the following into the Ou
Page 43 and 44: 4.7 Enter your username and passwor
Page 45 and 46: 6. Then proceed to download your XL
Page 47 and 48: Unplug everything from your master
Page 49 and 50: Step 1 Re-configure your router. If
Page 51 and 52: Once this has all been done, click
Page 53 and 54: No Sync If the DSL light on your ro
Page 55 and 56: Data Transfer Problems Before we be
Page 57 and 58: 2. Disable your firewall and Antivi
Page 59 and 60: Ensure “Use the following DNS Ser
Page 61 and 62: OS X Tiger 1. Select System Prefere
Page 63 and 64: Broadband FAQ’s 1. What is a Broa
Page 65: 10. How do I connect to ADSL? To co
Page 69 and 70: When connecting to a wireless netwo
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Broadband Setup & Troubleshooting Guide - XLN Telecom

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