Broadband Setup & Troubleshooting Guide - XLN Telecom

[Back To Top]
26. Can I use my own router?
Most routers provided by ISPs as a part of package are locked for any technical change in
configuration. Routers provided by BT, Tiscali, TalkTalk, Sky and other ISPs. Please call your
previous supplier to enquire if your modem or router is locked. Our Technical Support team
can help you with the installation.
[Back To Top]
27. What kind of PC do I need to run ADSL?
Most present day configuration PCs will run ADSL. The following minimum configuration is,
however, recommended:
• Processor 200 MHz (or better)
• Operating System Windows 98SE (or higher)
• RAM (memory) 512 MB RAM minimum
• Free Disk Space 125MB
• SVGA monitor
• CD-ROM Drive
• Network Interface Card(NIC) with 10/100 Mbps Ethernet port with RJ45 socket
• Apple Mac PCs (version 8.0 onwards) are compatible with our broadband connection. For
any sort of technical assistance, you can call our technical team on 08448809000.
[Back To Top]
28. Do I get the optimum speed from day one of broadband activation?
Once you Broadband is activated, it takes 10 days for the speed and the connection to
stabilize at your local exchange. During this time, you will notice the speed of the broadband
fluctuating. Once the stabilization period is over, the speed settles down, and gets to the
maximum possible through your exchange. Maximum speed provided by XLN is up to 8 Mbps.
[Back To Top]
29. What does up to 8 Mbps speed mean? Isn’t it fixed?
Speed of the broadband connection is measured in Mbps (Mega bits per second). This is the
unit of data transfer, which equals to 1,000,000 bits per second. The actual speed which you
get depends on the distance from the local exchange, line compatibility, quality, and the total
number of users on that particular exchange. Generally, speeds will vary during peak hours.
[Back To Top]
30. If I am already signed up with a different provider, how soon can I get my broadband
connection transferred to XLN?
You need to ask your current ISP for a MAC (Migration Authorization Code). A MAC is a
sequence of alphanumeric characters used to get the broadband connection transferred
without interrupting the existing connection. Once you get a MAC, call our broadband
department. Once the order is processed, it will take 14 Working days to get your line
activated with XLN Broadband.
[Back To Top]
31. Does XLN provide any security software with the broadband package? Does it come free?
Yes, XLN provides a complete security suite called XLN Secure. It includes Antivirus, Firewall,
Anti Spyware, Online Backup Facility, Abuse Control and Spam Control. This software has been
provided in collaboration with F-Secure, which are recipient of numerous consumer awards
for service. It comes Free with our Premium Broadband Package, and for other packages,
there is an additional charge of £ 3.95 + VAT per month.
[Back To Top]
32. Can I use XLN Secure on all the PCs/Laptops connected in network?
Broadband Troubleshooting Help 67 XLN Telecom Ltd