PSA COUV page . page RA GB - PEUGEOT Presse
PSA COUV page . page RA GB - PEUGEOT Presse
PSA COUV page . page RA GB - PEUGEOT Presse
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T ransportation and Logistics<br />
partners to electronically interchange parts<br />
descriptions, customs declarations and<br />
other data. An experimental railcar fleet of<br />
40 GPS-equipped car-carriers, linked to an<br />
innovative map management system, was<br />
deployed early in the year. New used-car<br />
refurbishment shops began operating in<br />
Spain, Italy and Germany, with capacity to<br />
process 150 vehicles a day at an average<br />
turnaround time of two weeks. An ambitious<br />
program to upgrade information and<br />
communication systems using the latest<br />
technologies was successfully undertaken<br />
in the second half.<br />
Service quality and flexibility were also<br />
improved in 2002. Bureau Veritas Quality<br />
International (BVQI) recertified to<br />
ISO 9001:2000 standards the quality<br />
systems in place in all the roadway,<br />
maritime, railway and air transportation<br />
operations in the integrated European<br />
network. At year-end, the same certification<br />
was extended to operations in Brazil and<br />
Argentina. A system to measure customer<br />
satisfaction was implemented, while a<br />
quality charter was signed with the main<br />
suppliers of roadway, maritime and railway<br />
services to enhance their integration into<br />
Gefco’s service lineup. All of the company’s<br />
information systems successfully transitioned<br />
to 24/7/365 operation. In addition, services<br />
were delivered without interruption<br />
despite a number of external disruptions<br />
due to strikes in France and Spain, floods<br />
in Germany and Austria, storms in the<br />
Alps, railway breakdowns between France<br />
and Italy, and labor unrest in Poland.<br />
Throughout, Gefco teams demonstrated<br />
flexibility and responsiveness, ensuring<br />
that customers did not suffer any significant<br />
delays or damages.<br />
Lastly, Gefco pursued its commitment to<br />
continually improving its competitiveness<br />
in close partnership with customers. It<br />
revamped the car distribution process<br />
between France and Italy, the freight<br />
transportation process between France and<br />
Spain, and coastal shipping lines between<br />
the North Sea, the Atlantic seaboard and<br />
the Mediterranean. It also improved the<br />
50<br />
<strong>PSA</strong> <strong>PEUGEOT</strong> CITROËN - MANAGING BOARD REPORT