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PSA COUV page . page RA GB - PEUGEOT Presse

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T ransportation and Logistics<br />

partners to electronically interchange parts<br />

descriptions, customs declarations and<br />

other data. An experimental railcar fleet of<br />

40 GPS-equipped car-carriers, linked to an<br />

innovative map management system, was<br />

deployed early in the year. New used-car<br />

refurbishment shops began operating in<br />

Spain, Italy and Germany, with capacity to<br />

process 150 vehicles a day at an average<br />

turnaround time of two weeks. An ambitious<br />

program to upgrade information and<br />

communication systems using the latest<br />

technologies was successfully undertaken<br />

in the second half.<br />

Service quality and flexibility were also<br />

improved in 2002. Bureau Veritas Quality<br />

International (BVQI) recertified to<br />

ISO 9001:2000 standards the quality<br />

systems in place in all the roadway,<br />

maritime, railway and air transportation<br />

operations in the integrated European<br />

network. At year-end, the same certification<br />

was extended to operations in Brazil and<br />

Argentina. A system to measure customer<br />

satisfaction was implemented, while a<br />

quality charter was signed with the main<br />

suppliers of roadway, maritime and railway<br />

services to enhance their integration into<br />

Gefco’s service lineup. All of the company’s<br />

information systems successfully transitioned<br />

to 24/7/365 operation. In addition, services<br />

were delivered without interruption<br />

despite a number of external disruptions<br />

due to strikes in France and Spain, floods<br />

in Germany and Austria, storms in the<br />

Alps, railway breakdowns between France<br />

and Italy, and labor unrest in Poland.<br />

Throughout, Gefco teams demonstrated<br />

flexibility and responsiveness, ensuring<br />

that customers did not suffer any significant<br />

delays or damages.<br />

Lastly, Gefco pursued its commitment to<br />

continually improving its competitiveness<br />

in close partnership with customers. It<br />

revamped the car distribution process<br />

between France and Italy, the freight<br />

transportation process between France and<br />

Spain, and coastal shipping lines between<br />

the North Sea, the Atlantic seaboard and<br />

the Mediterranean. It also improved the<br />

50<br />

<strong>PSA</strong> <strong>PEUGEOT</strong> CITROËN - MANAGING BOARD REPORT

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