Report - London Borough of Hillingdon

APPENDIX A
2.4 Consultation with
members,
employee, reps and
departments
2.5 Departmental
consultations
Monitoring of User
Focus
2.6 Equality self
assessment,
scrutiny and audit
on service delivery
2.7 Equality objectives
included in
partnerships
3.0 CUSTOMER CARE
AND SERVICE
DELIVERY
3.1, See above
3,2
• Members consulted
• Reported on
• Employee reps
consulted
• Reported on
• Department
consultation reports
for each
department e.g.
ask each SMT to
comment on CEDP
• Reports on
departmental
consultations e.g.
with Connecting
Communities and
other consultations
e.g. on disability
and with women
(form of
consultation so
women can attend
– timings, play
areas, crèches etc)
• Framework for
guidance on user
focus developed
• Monitoring
arrangements in
place throughout all
service and
corporate areas
• Self assessment
plans by
community and
stakeholders and
for each
department
• CEDP circulated to
partners
• Consultation
meetings with
partners
• CEDP
presented at
management
board
• All equality
groups aware of
action plans and
monitoring
timetable
• Connecting
communities
mapping
underway
• User focus
guidance and
framework
developed and
full response
provided by Nov
05
• Monitoring
arrangements in
place by March
06
All areas completed
self assessment plans
CEDP to be circulated
to Hillingdon Partners
by Dec 05
PART 1 – MEMBERS, PUBLIC AND PRESS
Cabinet report 10 th November 2005 Page 148