Report - London Borough of Hillingdon

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2005 Performance Management Audit Action Plan Recommendations Action Responsible officer 1. Implement a corporate Groups to identify success factors from Directors approach to capturing and performance improvements and share JD with sharing notable practice. with HIP Performance Management HIP/PMG Group Deadline 2 Months Action Complete Case studies of improving performance/good customer care celebrated and communicated Customer Care Group And HIP/PMG Quarterly 2. Review the outcomes of performance clinics and analyses of identified issues 3. Review and where practicable increase the frequency at which PSA performance data is collected 4. Undertake more detailed cost benefit analysis, particularly when outsourcing aspects of service. 5. Review the range of local performance indicators and remove those where the Re-launch Customer Care Awards Audit of Performance clinics and report to HIP/ PMG / Management Board Continue to collect PSA data quarterly where it can be collected quarterly. Continue to collect PSA data monthly where quarterly monitoring shows target has slipped Amend existing project management guidance for business case and project evaluation. SMT’s to review local performance indicators to identify local measures which relate to the achievement of group JD with HIP/PMG Oct 2005 Completed TW On going PSA will end in 2006 PSO with P Whaymand Board in preparation for Council June 2006 PART 1 – MEMBERS, PUBLIC AND PRESS Cabinet report 10 th November 2005 Page 188
cost of collection outweighs the value of the information provided. and service plans and target a given level of performance – targets to be included in Group and Team plans Plan Performance Supplement PART 1 – MEMBERS, PUBLIC AND PRESS Cabinet report 10 th November 2005 Page 189
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Cabinet Meeting date: THURSDAY 10 T
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• Items 16 - 24 contain informati
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DISTRIBUTION OF REPORTS IN PUBLIC A
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capital resources permit. 3. That a
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e taken based on the most up to dat
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3. That Cabinet authorises the Head
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ALTERNATIVES CONSIDERED AND REJECTE
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meeting in view of the public inter
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outside of the strategy’s health
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• It is useful that this strategy
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Forward - By the Older People’s C
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visible and our community is safer.
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over 75 is increasing. The older po
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What the council wants to do We wan
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What the council wants to do We wan
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work and friends, and distance from
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Pension Service to help people to m
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Partnerships with health Modernisin
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developments and neighbourhoods. Wh
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Some problems in getting out and ab
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ace and sex, although laws about ag
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• Supporting the Fifty and Over R
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PART 1 - MEMBERS, PUBLIC AND PRESS
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INFORMATION ANNUAL PERFORMANCE ASSE
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Well being Service Management 1. In
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17. The objective of LSCB will be t
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Action Plan APPENDIX A ACTION PLAN
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Action Plan ISSUE ACTION Timescale
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INFORMATION 1. On 28 April 2005, th
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Legal Implications 13. Members shou
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working well and has a timetabled w
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developing and directing the work o
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• Make use of citizens panel up t
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and /or member attendance at annual
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COMMENTS OF OVERVIEW AND SCRUTINY C
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9. As a result of this exercise the
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Hillingdon Domestic Violence Strate
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The details of this Workforce Plan
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DRAFT APPENDIX A HILLINGDON WORKFOR
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DRAFT Objectives How we will achiev
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Page 141 and 142: PEOPLE MANAGEMENT PERFORMANCE INDIC
Page 143 and 144: 5.2 Equal pay audit Completed Curre
Page 145 and 146: The Council reached level 1 of the
Page 147 and 148: APPENDIX A Equality Standard for Lo
Page 149 and 150: APPENDIX A Equality action plannin
Page 151 and 152: APPENDIX A 1.2 Equality impact and
Page 153 and 154: APPENDIX A 3.3 Review procurement a
Page 155 and 156: WEST LONDON TRAM CONSULTATION RESPO
Page 157 and 158: London Tram team on the associated
Page 159 and 160: Support was higher than opposition
Page 161 and 162: • 11 temporary construction compo
Page 163 and 164: still have considerable reservation
Page 165 and 166: normally be made to participating b
Page 167 and 168: APPENDIX 1 - SUMMARY OF KEY STAKEHO
Page 169 and 170: STAKEHOLDER SUPPORT TRAM DO NOT SUP
Page 181 and 182: STAKEHOLDER SUPPORT TRAM London For
Page 183 and 184: STAKEHOLDER SUPPORT TRAM Royal Soci
Page 185 and 186: STAKEHOLDER SUPPORT TRAM South Buck
Page 187 and 188: APPENDIX 2 Tim Finch Transport & Wo
Page 189 and 190: PERFORMANCE MANAGEMENT AUDIT - ACTI
Page 191: 7. The capacity to monitor and anal
Page 195 and 196: The Audit Commission is an independ
Page 197 and 198: 4 Hillingdon Performance Management
Page 203 and 204: 10 Hillingdon Performance Managemen
Page 211 and 212: management services which need to b
Page 213 and 214: 7. The Waste Emissions Trading Act
Page 215 and 216: 18. The Department for the Environm
Page 217 and 218: 27. With respect to kitchen waste t
Page 219 and 220: new contract will need to be let. H
Page 221 and 222: details the main services changes /
Page 223 and 224: Legal Implications 54. As noted in
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Page 227 and 228: Financial Implications 17. Members
Page 229 and 230: PART 1 - MEMBERS, PUBLIC AND PRESS
Page 231 and 232: 3. The programme and method of proc
Page 233 and 234: PROPOSED CHARGING FOR PRE-APPLICATI
Page 235 and 236: getting the information and advice
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Page 239 and 240: should know - this is always the ca
Page 241 and 242: The Planning Service: Costs and Fee
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Standard charge for each follow-up
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8 Environment and Consumer Protecti
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26 £20K budget for the works to th
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Division of Service Projected varia
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Libraries & Cultural Services: £21
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pressure from Heathrow for non-UASC
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80 This increases the total overspe
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installation until January 2006. Of
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Legal Services: £20k underspend (n
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Table 2 2005/06 Original Budget Bud
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Table 3 2005/06 Original Budget Bud
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Reason for variance 2005/06 £5.3m
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Key Projects 132 Management Board c
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CEO HIP Flexible Working 969 969 0
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Table C12: Estimated capital resour
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Table C14: Prudential Indicators 20
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THE GREAT BARN, MANOR COURT, HARMON
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• Use by local schools for histor
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Heritage Lottery Application / cons
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acquisition of The Barn should be c
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huge benefits of public access and
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37. If Cabinet agrees that such exp
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custodian of The Barn is worthy of
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Report - London Borough of Hillingdon

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