Report - London Borough of Hillingdon

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Review [ QPR] • Establish a customer relationship management system and comprehensive approach to complaints across the Council information] and consultation to better inform the QPR and policy development. • Ensure complaints are taken into account along with consultation to inform policy development • Ensure that the corporate team and Group Directors begin to feedback comments to those consulted on the outcomes of their consultation. • Include work to make this systematic in the corporate team’s work plan. • Introduce systematic feedback to those consulted on the outcomes resulting from their comments. • Include feedback in the corporate consultation programme and ensure it is undertaken. • Extend as consultation extends • Ensure feedback to those consulted becomes integral and expected aspect of any consultation or engagement exercise. This has been identified through inspection as a failing in the council and it is critical to begin addressing it comprehensively asap. • Estimate corporate and service costs of consultation programme against corporate consultation programme • Submit MTFF bid for consultation programme, based on corporate and service requirements as for all other areas of council activity • Embed bidding process and transparency of costs fully in the MTFF process Whether or not the profile of consultation is raised and its resourcing increased, the allocation of funding fro consultation and engagement should be a more transparent process. • Ensure Head of Communications plays a leading role in developing and • Appoint a consultation officer to work to the Head of Communications • Same as year two PART 1 – MEMBERS, PUBLIC AND PRESS This is a key resource issue based on Westminster’s advice. Whether or Cabinet report 10 th November 2005 Page 58
developing and directing the work of the corporate team. • Ensure the consultation and communications programmes dovetail Communications to help develop the council’s programme and improve its consultation. [ Alternatives – buyin expertise or develop in house. Latter will still require new resources if to be properly delivered] • Ensure the consultation and communications programmes are fully integrated through the Head of communications / corporate team not an appointment is made, the communications and consultation agendas need to be fully coordinated and, it is suggested, both managed by the Head of Communications. • Employ a range of mechanisms and media [ including ICT] to deliver consultation based on best practice applied elsewhere. • Use consultation officer to advise on most appropriate mechanisms and media [ including ICT] for specific consultations within consultation programme [ Alternative. Train key officers from across the council • Ensure most appropriate mechanisms and media [ including ICT]are used consistently as matter of course across the council This action links directly to the proposed employment of a skilled consultation professional. PART 1 – MEMBERS, PUBLIC AND PRESS Cabinet report 10 th November 2005 Page 59
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Cabinet Meeting date: THURSDAY 10 T
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• Items 16 - 24 contain informati
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DISTRIBUTION OF REPORTS IN PUBLIC A
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capital resources permit. 3. That a
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e taken based on the most up to dat
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Page 15 and 16: meeting in view of the public inter
Page 17 and 18: outside of the strategy’s health
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Page 21 and 22: Forward - By the Older People’s C
Page 23 and 24: visible and our community is safer.
Page 25 and 26: over 75 is increasing. The older po
Page 27 and 28: What the council wants to do We wan
Page 29 and 30: What the council wants to do We wan
Page 31 and 32: work and friends, and distance from
Page 33 and 34: Pension Service to help people to m
Page 35 and 36: Partnerships with health Modernisin
Page 37 and 38: developments and neighbourhoods. Wh
Page 39 and 40: Some problems in getting out and ab
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Page 43 and 44: • Supporting the Fifty and Over R
Page 45 and 46: PART 1 - MEMBERS, PUBLIC AND PRESS
Page 47 and 48: INFORMATION ANNUAL PERFORMANCE ASSE
Page 49 and 50: Well being Service Management 1. In
Page 51 and 52: 17. The objective of LSCB will be t
Page 53 and 54: Action Plan APPENDIX A ACTION PLAN
Page 55 and 56: Action Plan ISSUE ACTION Timescale
Page 57 and 58: INFORMATION 1. On 28 April 2005, th
Page 59 and 60: Legal Implications 13. Members shou
Page 61: working well and has a timetabled w
Page 65 and 66: • Make use of citizens panel up t
Page 67 and 68: and /or member attendance at annual
Page 69 and 70: COMMENTS OF OVERVIEW AND SCRUTINY C
Page 71 and 72: 9. As a result of this exercise the
Page 73 and 74: Hillingdon Domestic Violence Strate
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Hillingdon Domestic Violence Strate
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Hillingdon Domestic Violence Strate
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The details of this Workforce Plan
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DRAFT APPENDIX A HILLINGDON WORKFOR
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DRAFT Objectives How we will achiev
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PEOPLE MANAGEMENT PERFORMANCE INDIC
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5.2 Equal pay audit Completed Curre
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The Council reached level 1 of the
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APPENDIX A Equality Standard for Lo
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APPENDIX A Equality action plannin
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APPENDIX A 1.2 Equality impact and
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APPENDIX A 3.3 Review procurement a
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WEST LONDON TRAM CONSULTATION RESPO
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London Tram team on the associated
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Support was higher than opposition
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• 11 temporary construction compo
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still have considerable reservation
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normally be made to participating b
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APPENDIX 1 - SUMMARY OF KEY STAKEHO
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STAKEHOLDER SUPPORT TRAM DO NOT SUP
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STAKEHOLDER SUPPORT TRAM London For
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STAKEHOLDER SUPPORT TRAM Royal Soci
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STAKEHOLDER SUPPORT TRAM South Buck
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APPENDIX 2 Tim Finch Transport & Wo
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PERFORMANCE MANAGEMENT AUDIT - ACTI
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7. The capacity to monitor and anal
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cost of collection outweighs the va
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The Audit Commission is an independ
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4 Hillingdon Performance Management
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10 Hillingdon Performance Managemen
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management services which need to b
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7. The Waste Emissions Trading Act
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18. The Department for the Environm
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27. With respect to kitchen waste t
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new contract will need to be let. H
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details the main services changes /
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Legal Implications 54. As noted in
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Acorn Youth Club have recently empl
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Financial Implications 17. Members
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PART 1 - MEMBERS, PUBLIC AND PRESS
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3. The programme and method of proc
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PROPOSED CHARGING FOR PRE-APPLICATI
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getting the information and advice
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thereafter. Subsequent work is char
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should know - this is always the ca
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The Planning Service: Costs and Fee
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Standard charge for each follow-up
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8 Environment and Consumer Protecti
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26 £20K budget for the works to th
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Division of Service Projected varia
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Libraries & Cultural Services: £21
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pressure from Heathrow for non-UASC
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80 This increases the total overspe
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installation until January 2006. Of
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Legal Services: £20k underspend (n
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Table 2 2005/06 Original Budget Bud
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Table 3 2005/06 Original Budget Bud
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Reason for variance 2005/06 £5.3m
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Key Projects 132 Management Board c
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CEO HIP Flexible Working 969 969 0
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Table C12: Estimated capital resour
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Table C14: Prudential Indicators 20
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THE GREAT BARN, MANOR COURT, HARMON
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• Use by local schools for histor
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Heritage Lottery Application / cons
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acquisition of The Barn should be c
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huge benefits of public access and
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37. If Cabinet agrees that such exp
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custodian of The Barn is worthy of
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Report - London Borough of Hillingdon

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