Report - London Borough of Hillingdon

• Review our
policies on
employment and
training
recognising the
continued
contribution of
older people.
• Improve customer
care and the
understanding of
the needs of older
people.
• Develop an action
plan to reduce age
discrimination.
8. Consulting and
Informing
Issues for older
people
The voices of older
people are not always
listened to. Frail older
people find it difficult to
get to meetings or
participate in other
ways. Some cannot
speak for themselves.
Older people are more
likely to find reading
reports difficult because
of the small print.
Hearing loss may
hamper taking part in
discussion or using the
phone.
Older people often lack
good information about
what is happening
locally because they
are isolated. While
some older people have
an excellent knowledge
about events that they
regularly participate in,
others know little and
hardly ever participate.
What the council
wants to do
We want older people
to be consulted on all
aspects of planning.
We want to ensure that
the way we consult
makes it easy for them
to contribute.
We will improve the
quality and availability
of information about
what is happening in
Hillingdon.
What we are doing
now
• Supporting the
Older People’s
Assembly
PART 1 – MEMBERS, PUBLIC AND PRESS
Cabinet report 10 th November 2005 Page 39