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st. vincent’s university hospital<br />

Grievance & Disciplinary Procedures<br />

Purpose of the Grievance Procedure: The <strong>Hospital</strong> is committed <strong>to</strong><br />

promoting and maintaining positive Employee relations and fostering<br />

the commitment and morale of staff. The purpose of the Grievance<br />

Procedure is <strong>to</strong> enable Employees <strong>to</strong> raise any complaints concerning<br />

work-related matters, so that the issue may be addressed promptly and<br />

as close as possible <strong>to</strong> the point of origin without disruption <strong>to</strong> patient<br />

care.<br />

A grievance can be defined as a complaint, which an Employee has<br />

concerning his or her terms and conditions of employment, working<br />

environment or working relationships. This procedure covers individual<br />

and collective complaints.<br />

Most routine complaints are capable of being resolved on an informal<br />

basis without recourse <strong>to</strong> the formal grievance procedure. The<br />

Employee may in the first instance raise the complaint informally with<br />

his or her immediate supervisor/manager or if the<br />

complaint relates <strong>to</strong> their Line Manager they<br />

may discuss the matter with another manager. If<br />

the matter cannot<br />

be resolved through<br />

informal discussions, the<br />

Employee may raise<br />

a formal complaint<br />

under the Grievance<br />

Procedure.<br />

55 <strong>back</strong> <strong>to</strong> <strong>contents</strong>

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