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st. vincent’s university hospital
external visitors. To show our commitment to meeting our customer’s
needs and to provide a quality service, we have developed
Customer Service Standards. These standards outline what is required
to provide and deliver a quality customer service, how to respond to
written communication and how to deal with complaints.
Managing Attendance
The Hospital aims to provide excellent care to its patients, as stated in
the Hospital and Group mission. It is therefore important to have full
attendance across the Hospital and Hospital Management will
support Managers and Employees in achieving this goal. The Hospital
has put in place clear and precise sick leave procedures and offers
an Occupational Health service to all Employees.
The role of the Employee is to render regular and efficient service and
to advise their Line Manager of any matter, which may affect their
attendance at work.
Hospital Employees may avail of a comprehensive sick pay scheme.
However sick pay is conditional on Employees complying with the
provisions of the sick leave scheme and cooperating with any
measures to facilitate their return to work.
Employee Leave Policies
The Hospital operates a number of leave schemes. Statutory leave is
granted in accordance with current legislation, and may be
changed due to legislative amendments or the introduction of new
legislation. Discretionary leave is a benefit applicable to Employees of
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