Policy Circulars 2004 - yashada

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List of Departments and Centres indicating their Tri-letter Codes for use No Center / Department Code 1 Accounts Section ACS 2 Adm-Conservancy CON 3 Adm-Establishment I EST-I 4 Adm-Establishment II EST-II 5 Administration ADM 6 Administrative Training Institute ATI 7 Adm-Maintenance MEN 8 Centre for Disaster Management CDM 9 Centre for Environment and Development CED 10 Centre for Equity and Social Justice. CEJ II Co-operation Special Cell COP 12 Course Cell COC 13 Director General's Office / Dy. Director General's office DGO / DDG 14 Estate Manager EMR 15 Hostel and Mess HOS 16 Institute of Productive and Empowered Old Age lOA 17 ISO Cell ISO 18 Library LIB 19 Policy and Implementation Cell PIC 20 Research and Documentation Cell R&D 21 Self Help Group & Micro Finance SFC 22 State Institute of Rural Development SRD 23 State institute of urban Studies SUD 24 Training Monitoring Cell TMC 25 YASHADA Media Resource Centre MRC 90
POLICY CIRCULAR Policy Circular No: ISO/PC/20042004-05/002 File No ISO/CIR/2004-5 Empowered Authority: Director General – YASHADA Subject: Customer Grievances Redresal System for YASHADA Dated: 06/04/2004 Circulated for Information to: Members, YASHADA Board of Governance Members, YASHADA Executive Committee All YASHADA Faculty and Staff Circulated for Necessary Compliance to Registrar, YASHADA Hostel Manager, YASHADA Background: Our Academy caters to the training needs or officers from various departments of the State Government. The course participants are our prime customers. Similarly we also avail services or various suppliers for our departments. These suppliers are also our customers. The customers may have some difficulties suggestions or complaints about our working treatment or them or services we provide to them. We exist o serve our customer either trainee guest faculty, or supplier or various services. In order to improve upon our services continuously, we must listen to what our customers want to say about these services. Constant feed back about our training and other infrastructure facilities is very important for continuous quality improvement in our training programmes Objectives: a) To establish a mechanism to ensure that grievances of customers of the Academy are addressed and responded to. b) To formulate a monitoring device which will ensure that similar complaints are not repeated. Implementation : With a view to listen to our participants and visitors interacting at various points in our Academy following procedure should be adapted: 1. A suggestion / complaint book should be made available / kept at places like Hostel, Mess, Reception Counter, Administration Accounts, Library etc. so that anybody who wants to put coml,1ents can freely put their comments and suggest ions. 91
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YASHADA POLICY CIRCULAR 2003-2004 Y
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YASHWANTRAO CHAVAN ACADEMY OF DEVEL
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YASHWANTRAO CHAVAN ACADEMY OF DEVEL
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Implementation: The Work Norms will
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Enclosure 2 : Performance Rating Cr
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A. General: Name: Designation: Date
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YASHADA POLICY CIRCULAR Policy Circ
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Enclosure 1: Guidelines on MOUs All
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No. DG/Accts/TA-DA Dated 18th Novem
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Powers of the YASHADA Purchase Comm
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Enclosure II OFFICE ORDER ORDER/200
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Enclosure 1: Indent Form INDENT FOR
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Research & Development Cell (R & DC
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• Facilitate preparation and Publ
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10.0 YASHADA Faculty Training for R
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Designated individuals will have to
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Page 40 and 41: Sr. No. Category of the Post Specia
Page 42 and 43: A) Training 1. The R & D Centre sha
Page 44 and 45: YASHWANTRAO CHAVAN ACADEMY OF DEVEL
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Page 52 and 53: Information Technology, Agriculture
Page 56 and 57: YASHADA POLICY CIRCULAR Policy Circ
Page 60 and 61: The YASHADA Library has a collectio
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Page 68 and 69: 1. The Policy and Plan Implementati
Page 72 and 73: 1. Monthly Faculty Meeting held on
Page 74 and 75: Subject: Circulated for Information
Page 76 and 77: Implementation: The 'YASHADA Media
Page 78 and 79: Appendix I Work allocation in the Y
Page 80 and 81: No. Name and Title Duties 6. Shri V
Page 84 and 85: These principles of Allocation of E
Page 86 and 87: 1. Course Surplus 2. Project Surplu
Page 92 and 93: 2. The officer In-charge or the: De
Page 94 and 95: 4. Identifying problem areas in var
Page 96 and 97: attitudes towards development issue
Page 100 and 101: 1 Research Officer (Publications) 1
Page 102 and 103: Objectives:- The objectives of the
Page 104 and 105: 2 Build an electronic data informat
Page 106 and 107: Work allocation in the YASHADA Self
Page 108 and 109: S. no. Name Designation Address 5)
Page 112 and 113: (6) Seminars & Conferences • Crea
Page 114 and 115: Work allocation in the YASHADA Inst
Page 116 and 117: Advisory Committee of IPEOA Sr No N
Page 118 and 119: Sr No Names HOD, R & D, YASHADA, Pu
Page 122 and 123: • To develop collection of docume
Page 124 and 125: department concerned with initiatin
Page 126 and 127: Sr. No. 19 Account Head Basis of Al
Page 130 and 131: d) Through such networking, linking
Page 134 and 135: ) Training Programmes Although the
Page 138: facilitation activities to address
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