1 The AVM ISDN-Controller B1 PCI v4.0 - VoipAndGo

General Malfunctions
� Are all the pertinent services (for data connections)
available and enabled at your PBX?
� Did you specify the correct D-channel protocol for your
ISDN line when installing the ISDN-Controller software?
Lines installed in Europe after 1994 are generally DSS1
lines (Euro-ISDN lines).
Problems during operation of the ISDN-Controller:
If problems arise during operation of the ISDN-Controller, run
the “B1 Test” program (Windows 2000, Windows NT,
Windows98, Windows95, Windows3.x, MS-DOS) located in
the “AVM” program group and in the folder of the driver software
on the installation CD. This program performs functional
tests of the ISDN-Controller’s components and displays
the results.
If “B1 Test” reports no malfunctions in the ISDN-Controller
hardware, attempt a test connection to the AVM Data Call
Center. You may do so using the program Connect32
(Windows XP, Windows Me, Windows 2000, Windows 98,
Windows NT and Windows 95) or Connect2 (MS-DOS) which
are among the AVM ISDN-Tools included with delivery of your
ISDN-Controller. The ADC’s number is +49 (0)30 39 98 43 00.
After you have run the diagnostic program “B1 Test”, the
CAPI interface is no longer available (error message:
COMMON-ISDN-API Version 2.0 is not installed).
Reload the ISDN-Controller B1 PCI v4.0 using the corresponding
program for your operating system, e.g. ibase.bat in DOS
or B1 Load in Windows 95/3.x.
Windows 2000: Restart the computer after performing the
test program.
Applications like “Connect32” are unable to connect to
analog dial-in ports.
Only connections to ISDN remote systems are possible with
your ISDN-Controller. With appropriate software such as
FRITZ!fax, for example, you can connect to Group 3 (analog)
fax machines.
ISDN-Controller B1 PCI v4.0 – 15 Troubleshooting 75