1 The AVM ISDN-Controller B1 PCI v4.0 - VoipAndGo

Support by Fax
If you still need more Help, you can use the e-mail form available
at the “Mail Form” link. Fill out the form and send it to
AVM support by clicking the “Send” button. Our Support
team will respond by e-mail as quickly as possible.
Support by Fax
If necessary, you can reach AVM Support at the fax number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax:
� Your name and address.
� An e-mail address or fax number at which you can be
reached.
� Which AVM ISDN-Controller model are you having trouble
with?
� What is the version number of the driver you are using?
The version number is included in the README.HTM file
in the CARDWARE/B1_BPCI// folder on the installation CD.
� Is your ISDN-Controller connected directly to the ISDN
Network Terminator (NT)?
� What operating system is running on the computer in
which you have installed the ISDN-Controller B1 PCI
v4.0?
� What is the exact wording of the error message?
� Please provide as detailed as possible an error description:
at what point does the error occur, which software
are you having problems with, etc.
� Can you reproduce the error?
� Do you receive error messages in the "Device Manager"?
If so, what messages does it display?
ISDN-Controller B1 PCI v4.0 – 16 Customer Service Guide 81