Wavelink Avalanche Site Edition Java Console User Guide
Wavelink Avalanche Site Edition Java Console User Guide
Wavelink Avalanche Site Edition Java Console User Guide
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Chapter 4: <strong>Avalanche</strong> <strong>Console</strong> 40<br />
Using the Support Generator<br />
The Support Generator creates a .zip file that contains <strong>Avalanche</strong> log files<br />
and additional information you provide when you run the Support<br />
Generator. The log files compiled in the .zip file include:<br />
• E<strong>Console</strong>.log<br />
• <strong>Avalanche</strong>Server.log<br />
• InfoRail.log<br />
• e<strong>Console</strong>Netstat.log<br />
Once you create a .zip file, you can send the file to <strong>Wavelink</strong> Customer<br />
Service. Customer Service uses the file to quickly diagnose the problem and<br />
provide a solution.<br />
To use the Support Generator:<br />
1 From the Quick Start tab, click Support Generator.<br />
The <strong>Avalanche</strong> Support Generator dialog box appears.<br />
2 From the drop‐down list, select the area of <strong>Avalanche</strong> where the problem<br />
is occurring.<br />
3 In the Processor text box, enter your processor type.<br />
4 In the Installed RAM text box, enter the amount of RAM you have<br />
installed.<br />
NOTE You cannot change the Operating System or Free HDD Space text<br />
boxes. These are populated automatically by the Support Generator.<br />
5 In the text box provided, enter detailed information about the problem.<br />
The more detailed your description, the more thoroughly Customer<br />
Service will be able to understand the problem.<br />
6 In the Save as filename text box, enter a name for this file.
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