Wavelink Avalanche Site Edition Java Console User Guide

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Chapter 4: Avalanche Console 40 Using the Support Generator The Support Generator creates a .zip file that contains Avalanche log files and additional information you provide when you run the Support Generator. The log files compiled in the .zip file include: • EConsole.log • AvalancheServer.log • InfoRail.log • eConsoleNetstat.log Once you create a .zip file, you can send the file to Wavelink Customer Service. Customer Service uses the file to quickly diagnose the problem and provide a solution. To use the Support Generator: 1 From the Quick Start tab, click Support Generator. The Avalanche Support Generator dialog box appears. 2 From the drop‐down list, select the area of Avalanche where the problem is occurring. 3 In the Processor text box, enter your processor type. 4 In the Installed RAM text box, enter the amount of RAM you have installed. NOTE You cannot change the Operating System or Free HDD Space text boxes. These are populated automatically by the Support Generator. 5 In the text box provided, enter detailed information about the problem. The more detailed your description, the more thoroughly Customer Service will be able to understand the problem. 6 In the Save as filename text box, enter a name for this file.
Chapter 4: Avalanche Console 41 NOTE This is the name of the .zip file that you will e‐mail to Wavelink Customer Service. It is not path where the file will be saved. 7 Click Save. The log files are complied into a .zip file and a dialog box appears displaying the location where the file is saved. 8 Make a note of the location and click OK. 9 Attach the .zip file to an e‐mail and send the e‐mail to customerservice@wavelink.com. Using the Enabler Installation Tool The Enabler Installation Tool allows you to configure and deploy Enablers to mobile devices directly from the Avalanche Console using Microsoft ActiveSync. To use the Enabler Installation Tool, you must have the following: • Enabler installation packages on the machine where you are running the console. • Mobile devices connected to the machine through ActiveSync. To install an Enabler: 1 From the Quick Start tab, select the Install Avalanche Enabler. The Avalanche Device Enabler Installation dialog box appears.
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Page 3 and 4: Table of Contents 1 Table of Conten
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Chapter 15: Using the Task Schedule
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Appendix A: SSL Certificates 183
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Appendix B: Avalanche Services 193
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Appendix C: Port Information 195 Mo
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Glossary 197 Glossary ActiveSync Ad
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Glossary 199 ESSID Exclusion Window
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Glossary 201 Remote Control Scan to
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Index 203 Index A activating Avalan
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Index 205 scheduled settings 66 WLA
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