Optimod-AM 9400 V1.2 Operating Manual - Orban

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5-14 TROUBLESHOOTING ORBAN MODEL 9400 Technical Support If you require technical support, contact Orban customer service. Be prepared to describe the problem accurately. Know the serial number of your 9400 this is printed on the rear panel of the unit. Telephone: (1) 510 / 351-3500 Customer Service Write: Orban 1525 Alvarado Street San Leandro, CA 94577 USA Fax: (1) 510 / 351-0500 E-Mail custserv@orban.com Please check Orban’s website, www.orban.com, for Frequently Asked Questions and other technical tips about 9400 that we may post from time to time. Manuals (in .pdf form) and 9400 software upgrades will be posted there too — click “Downloads” from the home page. Factory Service Before you return a product to the factory for service, we recommend that you refer to this manual. Make sure you have correctly followed installation steps and operation procedures. If you are still unable to solve a problem, contact our Customer Service for consultation. Often, a problem is relatively simple and can be quickly fixed after telephone consultation. If you must return a product for factory service, please notify Customer Service by telephone, before you ship the product; this helps us to be prepared to service your unit upon arrival. When you return a product to the factory for service, we recommend that you include a letter describing the problem. Please refer to the terms of your Limited Standard Warranty (see page 1-28), which extends to the first end user. After expiration of the warranty, a reasonable charge will be made for parts, labor, and packing if you choose to use the factory service facility. Returned units will be returned C.O.D. if the unit is not under warranty. Orban will pay return shipping if the unit is still under warranty. In all cases, the customer pays transportation charges to the factory (which are usually quite nominal). Shipping Instructions Use the original packing material if it is available. If it is not, use a sturdy, doublewalled carton no smaller than 7 (H) x 15.5 (D) x 22 (W) 18 cm (H) x 40 cm (D) x 56 cm (W), with a minimum bursting test rating of 200 pounds (91 kg). Place the chassis in a plastic bag (or wrap it in plastic) to protect the finish, then pack it in the carton with at least 1.5 inches (4 cm) of cushioning on all sides of the unit. “Bubble” packing sheets, thick fiber blankets, and the like are acceptable cushioning materi-
OPTIMOD-AM DIGITAL TROUBLESHOOTING 5-15 als; foam “popcorn” and crumpled newspaper are not. Wrap cushioning materials tightly around the unit and tape them in place to prevent the unit from shifting out of its packing. Close the carton without sealing it and shake it vigorously. If you can hear or feel the unit move, use more packing. Seal the carton with 3-inch (8 cm) reinforced fiberglass or polyester sealing tape, top and bottom in an “H” pattern. Narrower or parcel-post type tapes will not withstand the stresses applied to commercial shipments. Mark the package with the name of the shipper, and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package properly. Ship prepaid, not collect. Do not ship parcel post. Your Return Authorization Number must be shown on the label or the package will not be accepted.
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Operating Manual OPTIMOD-AM 9400 Di
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Manual PLEASE READ BEFORE PROCEEDIN
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SPECIFICATIONS ....................
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Index 8 8200ST 2- · 14 9 9400 HD 2
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OPTIMOD-AM DIGITAL INTRODUCTION 1-1
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Optimod-AM 9400 V1.2 Operating Manual - Orban

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