program plan - Entergy New Orleans, Inc.

Key elements of Energy Smart Home Performance with Energy Star program include:
Contractor Recruitment and Training
Energy Smart will recruit HVAC, remodeling, insulation and weatherization contractors as
well as home energy rating system (HERS),Building Performance Institute (BPI) and other
trade allies interested in offering home energy performance services to their customers..
Contractors will be required to sign a participation agreement and abide by all program
protocols and reporting requirements.
Intake
Customers contacting the customer service center should first get a brief pre-qualification of
their house to determine their house’s savings potential. Then they are to be scheduled for
one of the three assessments below:
Implementation
& Delivery
Program Implementation
Level 1 Assessment “Silver”: This is a walkthrough/visual inspection quick home energy
assessment. Contractors will directly install low-cost measures, such as CFLs, aerators,
showerheads and pipe insulation for customers with electric water heaters, where needed
and allowed by participating customers. These low cost/direct install measures will be
available at no additional charge to the customer. Some homeowners may follow-up with
more comprehensive energy efficiency improvements, including air and duct sealing or
appliance retrofits, or request a more comprehensive energy assessment.
Level 2 Assessment “Gold”: Participating contractors will provide comprehensive home
assessments for interested customers for a fee. In addition to walk-through and direct install
of low-cost measures, this assessment will be designed to estimate potential energy savings
due to infiltration and heat loss through walls and attics. Diagnostic evaluations conducted
during the Assessment may include duct and air seal testing and combustion safety testing. An
assessment report will be presented to the customer with recommendations for upgrades
and information about available financing or cash incentives.
Level 3 Assessment “Platinum”: Walk-through assessment with blower door and duct leakage
test plus computer modeling conducted to make home eligible to participate in state-funded
programs, as applicable.
Incentive application
Contractors will submit applications for services performed. The program will conduct a
QA/QC review of all applications to ensure that all required information and documentation
has been provided.
Incentive payment
Contractors will receive incentives for approved applications.
Project verification
Energy Smart reserves the right to site-verify installations prior to project approval and
incentive payment. The program will perform site verification on a statistically significant
number of installations to verify the performance of work completed.
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