program plan - Entergy New Orleans, Inc.

Program implementation will need to include final program design, start-up of operations,
marketing and outreach, retailer relationship management, incentive/rebate processing, customer
service center, and program management and reporting.
This program includes a process to recruit, train and manage participating contractors.
Recruiting includes leveraging local HVAC supply distributors and ACCA chapters through free
program training sessions and printed collateral. Contractors must be certified in the
standardized program tune-up procedure. A contractor performance standard and a dispute
resolution process between implementer and contractor must be established that satisfactorily
administers solutions to safeguard the program’s integrity.
The program requires a tune-up approach that supports an M&V savings protocol. The tune-up
M&V method must be IPMVP compliant using any option available in the standard. The tune-up
should be more rigorous than the typical market tune-up and emphasize performance
diagnostics relying on measured operational parameters of the unit. It should follow HVAC
industry best practices. Contractors must provide their customer with a report stating tune-up
results. Contractors must provide a “test-out” to verify the results of the tune-up’s corrective
actions.
Implementation &
Delivery
Contractors may bring their own customers into the program or may provide services to
customers that enter the program through the central call center. The program implementer
will provide a customer intake mechanism whereby customers calling into a central call center
get scheduled for a tune-up with a participating contractor. The implementer will manage this
customer process through to completion of tune-up.
Regarding unit replacement measures, customers can only participate through a participating
contractor. The Customer Call Center will answer customer questions and direct a customer to
the list of participating contractors.
In general, program implementation and delivery strategies and tactics are subject to change
pending the final implementation plan, which will be developed by the Company in conjunction
with the selected implementation contractor.
Cash incentives are provided to the customer for those customers that come in through the
central customer intake process, and provided to the contractor for those customers the
contractor brings into the program.
The program design needs to take into account changing U.S. DOE standards starting on January
1, 2015 for A/C and heat pumps.. The program design will rely upon the tune-up measure to
continue to drive a cost-effective program.
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