program plan - Entergy New Orleans, Inc.

Program implementation will need to include final program design, start-up of operations,
marketing and outreach, retailer relationship management, incentive/rebate processing, customer
service center, and program management and reporting.
The Implementation contractor will perform the walk-through energy assessments and manage
the building or property owner relationship. The Implementation contractor will also be
responsible for direct installation of instant savings measures. It is desirable that the installation
of the remaining measures may be sub-contracted to local contractors as sub-contracted to the
implementer. The multi-family property owner and building owner should work with one project
manager as a point of contact. Part of the total value proposition to the customer is the project
management of measure installation. Low income qualified buildings will be cross referred to the
Low Income Weatherization program.
Implementati
on & Delivery
The project energy assessment will collect relevant data regarding opportunities and program
staff will discuss any recommendations with property manager or building owner. The property
manager should be presented with a report containing recommendations, financial
considerations, other tax credits or rebates the may be available, and relevant third party
financing. In the delivery of the assessment report, program staff will also provide a modest level
of energy education. The program will also develop and provide “leave-behind” materials for
tenants following direct installation of instant savings measures to enhance measure persistence.
Contractor training should be offered to ensure the selected sub-contractors can repeatedly and
satisfactorily install measures per measures standards. It is expected that the installing subcontractor
for air infiltration and duct sealing conduct any performance tests as required by the
savings protocol. The Implementer should determine a policy and standard for combustion safety
testing to be conducted post-installation of measures, as appropriate.
The Implementer will complete the incentive application on behalf of the building owner or
property manager for review and approval. Rebate checks will be sent to either the building
owner or property manager, as appropriate.
Quality control will consist of field inspections during and after installations on a sample basis
adequate to ensure satisfactory quality levels and measure installation compliance to measure
standards.
In general, program implementation and delivery strategies and tactics are subject to change
pending the final implementation plan, which will be developed by the Company in conjunction
with the selected implementation contractor.
Marketing
Since this program is targeted to individually metered multi-family buildings, the primary
marketing mechanism is direct outreach to the property managers of qualifying buildings. The
implementation program staff should reach out to these property managers to engage them on
performing building improvements within the context of this program, as outlined above. There
are no specific requirements for the customer engagement method. Advertising via direct mail,
program website and local media may be used.
EM & V
Program evaluation activities should include on or offsite (via phone) verification of a statistically
significant sample of participants based on number of tenant units. The final evaluation plan will
be developed by the third party evaluation contractor in conjunction with the Company
following the development of the final program implementation plan.
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