Services offered 2012/13 - Sunderland Learning Hub

SERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASUREDSEN Unit is committed to providing a high quality service at all times. In addition to an end ofcourse evaluation form that may be completed any additional feedback from you would bewelcomed. Such feedback will be passed to the relevant team manager for use in team and linemanagement meetings. If we are unable to provide a particular service directly then we willendeavour to procure the service on your behalf.• Wherever possible telephone calls will be returned by the end of the next working day butin any event within 24 hours• Letters will be acknowledged within 3 working days and a full response provided within10 working days in accordance with the Sunderland City Council Customer Care Policy;• Staff absence will be notified to schools on a same day basis, or in advance in the eventof long term sickness;• Referrals for statutory assessment - Schools and Parents will be advised when thereferral is to be considered by the Statutory Assessment & Statementing Panel and theoutcomes of that consideration within 7 working days• Statutory assessments will be complete within the statutory timescalesPerformance Measures• Performance Indicators for the length of time to produce a Statement of SEN• Statutory Functions, School Improvement (SEN), Value for Money (SEN).RESPONSIBILITIES OF ACADEMIESDuties in relation to pupils with SENThe governors of the Academy shall designate a person, who may be the head teacher, thechair of governors or another governor as appropriate, who shall be the responsible person forthe purposes of the following duties in relation to pupils with SEN.The governors of the Academy shall:• use their best endeavours, in exercising their functions in relation to the school, to secure that,if any registered pupil has special educational needs, the special educational provision whichthe pupil’s learning difficulty calls for is made;• secure that, where the responsible person has been informed by the local authority that aregistered pupil has special educational needs, those needs are made known to all who arelikely to teach the pupil;• secure that the teachers in the school are aware of the importance of identifying, andproviding for, those registered pupils who have special educational needs; and• consult the local authority and the governing bodies of other schools in the area, to the extentthat this is necessary for co-ordinating provision for pupils with SEN.Where a child who has special educational needs is being educated in the Academy, thoseconcerned with making special educational provision for the child shall secure, so far as isreasonably practicable and is compatible with:• the child receiving the special educational provision which his learning difficulty calls for,• the provision of efficient education for the children with whom he will be educated,• the efficient use of resources and• that the child engages in the activities of the school together with children who do not haveSEN.101