Services offered 2012/13 - Sunderland Learning Hub

More documents

Recommendations

Info

MONITORING AND EVALUATION:All aspects of Tier 1 support undertaken is then followed up with satisfaction questionnaires.The feedback will then be collated and fed back to the AEN Management Committee.Longitudinal tracking of individual pupils accessing any AEN service is reported on an annualbasis, for pupils returning to the systemCUSTOMER RESPONSIBILITIES:Schools’ responsibilityThe member of staff from the child’s home school is responsible for:• Making a referral to the CAF and completion of Passport• Ensuring that the pupil is supported with the advice given in the action plan/reports• To maintain contact with the team• To inform the service if the pupil is absent on the day of appointment, or sooner if thepupil has a longer term absence.• To provide suitable accommodation for individual/group work/parent meetingsundertaken in the school.COMPLAINTS/DISPUTES:If an academy is dissatisfied with any aspect of the service it has received the complaintsprocedure at the back of this booklet should be followed. Every effort will be made to resolvedisputes quickly and effectively.Back to contents
COMPLAINTS PROCEDUREPROCEDURE FOR RESOLUTION OF COMPLAINTS AND / OR DISPUTESIf dissatisfied with any aspect of the service the complaints procedure below should be followed;every effort will be made to resolve disputes between the parties quickly and effectively:Stage 1: - Informal(iv) The relevant member of staff dealing with the area of work involved should becontacted to try to resolve the problem(v) If the matter cannot be resolved satisfactorily the Service Manager should berequested to intervene.(vi) If the matter remains unresolved move to Stage 2.Stage 2 - Formal(iii)(iv)Request a formal complaint form and complete and return to the Service Manager.The complaint form is passed to the relevant Chief Officer for final resolution andarbitrationBack to Contents167
Page 1 and 2:
Services to Schools2012 - 2013Servi
Page 3 and 4:
CONTACT NAMEPAGEManagement Support
Page 5 and 6:
ADMISSIONS SERVICETEAM MANAGER:Val
Page 7 and 8:
MONITORING AND EVALUATION:• Revie
Page 9 and 10:
SERVICES OFFERED UNDER THE SLA:Leve
Page 11:
All service users have access to a
Page 14 and 15:
Face to Face -IAG interviews and Tr
Page 16 and 17:
COMPLAINTS/DISPUTESIf a school is d
Page 18 and 19:
COST OF SERVICES:Standard Placement
Page 20 and 21:
EDUCATIONAL PSYCHOLOGY SERVICETEAM
Page 22 and 23:
COST OF SERVICES:Charges are based
Page 24 and 25:
EDUCATION SAFEGUARDING SERVICETEAM
Page 26 and 27:
EST Support Packages:Band A establi
Page 28 and 29:
COST OF SERVICES:As this service is
Page 30 and 31:
Information, including details of f
Page 32 and 33:
FINANCE SERVICETEAM MANAGER:David M
Page 34 and 35:
• Production & Analysis of Benchm
Page 36 and 37:
COMPLAINTS/DISPUTESIf an academy is
Page 38 and 39:
ACADEMY RESPONSIBILITIES• The Aut
Page 40 and 41:
• Training Needs AnalysisThe Heal
Page 42 and 43:
contractors and members of the publ
Page 44 and 45:
The audit will involve: -• Openin
Page 46 and 47:
maintenance and construction contra
Page 48 and 49:
ObjectivesBy the end of the course
Page 50 and 51:
Back Care and Manual Handling of In
Page 52 and 53:
Competence of professional Health a
Page 54 and 55:
HUMAN RESOURCES ADVICETEAM MANAGER:
Page 56 and 57:
COST OF SERVICES TRADED SERVICES ON
Page 58 and 59:
SCHOOL ICT NETWORKHEAD OF SERVICE:T
Page 60 and 61:
The Virtual Learning Environment (V
Page 62 and 63:
School TypeCore Network ChargesNurs
Page 64 and 65:
SCHOOL ICT SERVICES (EDIT)HEAD OF S
Page 66 and 67:
• Use with supported administrati
Page 68 and 69:
Response Time B where the problem i
Page 70 and 71:
mind its importance and urgency rep
Page 72 and 73:
In addition to the above EDit staff
Page 74 and 75:
OCCUPATIONAL HEALTH ADVICETEAM MANA
Page 76 and 77:
SpirometryAll employees exposed to
Page 78 and 79:
SUNDERLAND CITY COUNCILOCCUPATIONAL
Page 80 and 81:
MONITORING AND EVALUATION• Intern
Page 82 and 83:
Services offered under the SLA to J
Page 84 and 85:
estimates, National Standard Progre
Page 86 and 87:
SUPPORT & INTERVENTION TEAMTEAM MAN
Page 88 and 89:
• support the development of lead
Page 90 and 91:
Monitoring of KS2 SATs administrati
Page 92 and 93:
• Health check-SIP type visit and
Page 94 and 95:
SCHOOLS LIBRARY SERVICETEAM MANAGER
Page 96 and 97:
c) A selection of story bags for Fo
Page 98 and 99:
COST OF SERVICES:The Schools Librar
Page 100 and 101:
Advice and supportAdvice and suppor
Page 102 and 103:
The Academy prospectus shall includ
Page 104 and 105:
SERVICES OFFERED:Due to the nature
Page 106 and 107:
Local Government Pension SchemeProd
Page 108 and 109:
• The current software in operati
Page 110 and 111:
• The SSC will monitor in conjunc
Page 112 and 113:
COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115:
‘clerking hour’ which includes
Page 116 and 117: COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119: All beds are either chemically trea
Page 120 and 121: REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123: • The Service benchmarks its char
Page 124 and 125: SERVICE DELIVERY MECHANISM:Access t
Page 126 and 127: SERVICE DELIVERY MECHANISM:Inspecti
Page 128 and 129: SECURITY SERVICES, CASH IN TRANSITT
Page 130 and 131: COMPLAINTS/DISPUTES:If an academy/s
Page 132 and 133: Energy Audits andSurveys• Monitor
Page 134 and 135: ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137: SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139: • Management of Council Keyholdin
Page 140 and 141: BUILDING CLEANING SERVICETEAM MANAG
Page 142 and 143: equired (e.g. when sealing wooden f
Page 144 and 145: Investors in People• Building Cle
Page 146 and 147: BUILDING SERVICESTEAM MANAGER:Colin
Page 148 and 149: A telephone satisfaction survey is
Page 150 and 151: • Builders clean following altera
Page 152 and 153: Information derived as a result of
Page 154 and 155: The Building Cleaning Service will
Page 156 and 157: ACADEMY / SCHOOL RESPONSIBILITIESTh
Page 158 and 159: FOOD SERVICE PROVISION• Complianc
Page 160 and 161: • Absence monitoring and welfare
Page 162 and 163: COST OF SERVICES:Charges will be de
Page 164 and 165: BEHAVIOUR SUPPORT SERVICETEAM MANAG
show all

Services offered 2012/13 - Sunderland Learning Hub

Create successful ePaper yourself

Delete template?

Save as template?