Services offered 2012/13 - Sunderland Learning Hub

7. School Web SiteRecommended for schools with an existing Web Site hosted by EDit, or a school settingup/ moving their Web Site.Includes: advice on, specification of, and assistance with :• Web Site Hosting• Web Site Design• Content management training using our CMS solution• A unique school web address• Web Site support• Web Site Maintenance• Web Site BackupPrices on request based on requirements. Please contact our team. Telephone : 56120108. Media and FilmCommunity IT team has a professionally trained film and media production team, who workclosely with communities on projects including short film projects and live event filming. Theyprovide the technical equipment and expertise to use it, as well as working with organisations onthe content and look and feel of their films.Please contact the ICT Team for further information. Tel 56120109. Additional Services/Non-Standard RequestWe will endeavour to provide a service for individual needs, call to discuss your requirementswith our team. Telephone 5612010.SERVICE DELIVERY MECHANISM:Methods UsedTelephoneEmailFaxWebDocumentationAutomated processesRemote support over the network, e.g. using Remote Desktop or VNCInvestigation / solution over the networkDownload software/data over the networkSupply software/data on CD / email / server shareSite visit in the event that a remote support solution is unavailableRepair on site, e.g. for bulky or heavy equipmentReplacement with other equipmentCollection serviceDelivery serviceGroup training session by EditTraining at full cost, including at another venue and by non-EDit staffEDit seek to resolve issues as quickly as possible, and will normally use a remote connectionover the broadband network. EDit will determine the method of tackling an issue, bearing in69