Services offered 2012/13 - Sunderland Learning Hub

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SERVICE DELIVERY MECHANISM:Access to the service as and when required.COST OF SERVICES:The annual charge for the service is:Nursery: £180Primary: £250Special £250Secondary £300Additional charges:Out of hours emergency alarm response/call out £80 per occasionSERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASURED:• All phone calls will be dealt with within 3 working days.• Letters and e-mails will be responded to within 5 working days if necessary indicating thatmore time is required for a full response.• Performance will be measured as good when- technical advice on buildings issues is accurate and prompt.- Emergency planning procedures are in place and understood by all.MONITORING AND EVALUATIONService standards are monitored through the relevant service plans.SCHOOL RESPONSIBILITIES• Ensuring that the site and buildings are managed in an appropriate manner so thatstaff/pupils/other users can operate in a healthy and safe environmentCOMPLAINTS/DISPUTESIf dissatisfied with any aspect of the service received the complaints procedure at the back of thisbooklet should be followed. Every effort will be made to resolve disputes quickly and effectively.Back to Contents124
ASSET MANAGEMENT SERVICESTEAM MANAGERS:Colin Clark - Head of Land & Property (Head of Service)James Hope - Senior Building Surveyor (Service Manager)Brian Hollis - Building Surveying Manager (Inspections)Geoff Field - Senior Asset Management Officer (Data)SERVICE MANAGERS: Alison Harvey Asbestos ManagerEmma Jorgenson Legionella ManagerTEAM BASE:Civic CentreFUNCTION OF SERVICE:Inspection of Council Property in accordance with statutory requirementsSERVICES OFFERED UNDER THE SLA:Asset Management & Statutory InspectionsProduction of Asset Management Condition Surveys (3 Yearly Cycle Building Condition,Electricity at Work, Mechanical Installations)• Asbestos Management (Monitoring Role)• Legionella Management (Monitoring Role)• Monitoring of Building and Engineering Works• Monitoring of EAW Electricity at Work Inspections (5 Yearly Cycle)• Supervision of Emergency Works and other Capitalised Repair SchemesCONTACT INFORMATIONPROPERTY SERVICES CONTACTSColin Clark Head of Land & Property Office of The Chief ExecutiveCivic Centrecolin.clark@sunderland.gov.uk - 0191 5611502James Hope Senior Building Surveyorjames.hope@sunderland.gov.uk - 0191 561 7795Brian Hollis. Building Surveying Managerbrian.hollis@sunderland.gov.uk - 0191 561 2677Geoff FieldGeoff.field@sunderland.gov.uk - 0191 261 27<strong>13</strong>Alison HarveyAlison.harvey@sunderland.gov.uk - 0191 5612686Emma JorgensonEmma.jorgenson@sunderland.gov.uk -0191 5612660125
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Services to Schools2012 - 2013Servi
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CONTACT NAMEPAGEManagement Support
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ADMISSIONS SERVICETEAM MANAGER:Val
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MONITORING AND EVALUATION:• Revie
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SERVICES OFFERED UNDER THE SLA:Leve
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All service users have access to a
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Face to Face -IAG interviews and Tr
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COMPLAINTS/DISPUTESIf a school is d
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COST OF SERVICES:Standard Placement
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EDUCATIONAL PSYCHOLOGY SERVICETEAM
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COST OF SERVICES:Charges are based
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EDUCATION SAFEGUARDING SERVICETEAM
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EST Support Packages:Band A establi
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COST OF SERVICES:As this service is
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Information, including details of f
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FINANCE SERVICETEAM MANAGER:David M
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• Production & Analysis of Benchm
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COMPLAINTS/DISPUTESIf an academy is
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ACADEMY RESPONSIBILITIES• The Aut
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• Training Needs AnalysisThe Heal
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contractors and members of the publ
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The audit will involve: -• Openin
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maintenance and construction contra
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ObjectivesBy the end of the course
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Back Care and Manual Handling of In
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Competence of professional Health a
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HUMAN RESOURCES ADVICETEAM MANAGER:
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COST OF SERVICES TRADED SERVICES ON
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SCHOOL ICT NETWORKHEAD OF SERVICE:T
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The Virtual Learning Environment (V
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School TypeCore Network ChargesNurs
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SCHOOL ICT SERVICES (EDIT)HEAD OF S
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• Use with supported administrati
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Response Time B where the problem i
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mind its importance and urgency rep
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In addition to the above EDit staff
Page 74 and 75: OCCUPATIONAL HEALTH ADVICETEAM MANA
Page 76 and 77: SpirometryAll employees exposed to
Page 78 and 79: SUNDERLAND CITY COUNCILOCCUPATIONAL
Page 80 and 81: MONITORING AND EVALUATION• Intern
Page 82 and 83: Services offered under the SLA to J
Page 84 and 85: estimates, National Standard Progre
Page 86 and 87: SUPPORT & INTERVENTION TEAMTEAM MAN
Page 88 and 89: • support the development of lead
Page 90 and 91: Monitoring of KS2 SATs administrati
Page 92 and 93: • Health check-SIP type visit and
Page 94 and 95: SCHOOLS LIBRARY SERVICETEAM MANAGER
Page 96 and 97: c) A selection of story bags for Fo
Page 98 and 99: COST OF SERVICES:The Schools Librar
Page 100 and 101: Advice and supportAdvice and suppor
Page 102 and 103: The Academy prospectus shall includ
Page 104 and 105: SERVICES OFFERED:Due to the nature
Page 106 and 107: Local Government Pension SchemeProd
Page 108 and 109: • The current software in operati
Page 110 and 111: • The SSC will monitor in conjunc
Page 112 and 113: COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115: ‘clerking hour’ which includes
Page 116 and 117: COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119: All beds are either chemically trea
Page 120 and 121: REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123: • The Service benchmarks its char
Page 126 and 127: SERVICE DELIVERY MECHANISM:Inspecti
Page 128 and 129: SECURITY SERVICES, CASH IN TRANSITT
Page 130 and 131: COMPLAINTS/DISPUTES:If an academy/s
Page 132 and 133: Energy Audits andSurveys• Monitor
Page 134 and 135: ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137: SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139: • Management of Council Keyholdin
Page 140 and 141: BUILDING CLEANING SERVICETEAM MANAG
Page 142 and 143: equired (e.g. when sealing wooden f
Page 144 and 145: Investors in People• Building Cle
Page 146 and 147: BUILDING SERVICESTEAM MANAGER:Colin
Page 148 and 149: A telephone satisfaction survey is
Page 150 and 151: • Builders clean following altera
Page 152 and 153: Information derived as a result of
Page 154 and 155: The Building Cleaning Service will
Page 156 and 157: ACADEMY / SCHOOL RESPONSIBILITIESTh
Page 158 and 159: FOOD SERVICE PROVISION• Complianc
Page 160 and 161: • Absence monitoring and welfare
Page 162 and 163: COST OF SERVICES:Charges will be de
Page 164 and 165: BEHAVIOUR SUPPORT SERVICETEAM MANAG
Page 166 and 167: MONITORING AND EVALUATION:All aspec
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Services offered 2012/13 - Sunderland Learning Hub

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