Services offered 2012/13 - Sunderland Learning Hub

More documents

Recommendations

Info

Information, including details of forthcoming training courses, is available on the Evolve website,and on the Derwent Hill website at www.derwenthill.co.ukEVC training is provided at venues in <strong>Sunderland</strong>.COST OF SERVICES:The following costs are based on a two-year contract starting in September <strong>2012</strong>.• Basic service as described above per year, per pupil on roll: £1.00• One place on an advertised full-day EVC training course: £100• One place on an advertised half-day EVC re-validation course: £50The additional tailored services described are available at additional cost, to be negotiated.SERVICE STANDARDS & HOW GOOD PERFORMANCE WILL BE MEASURED:Service staff are active members of the national Outdoor Education Advisers Panel (OEAP), andwill provide the Service with due diligence and in a professional manner in accordance withnational good practice. The Code of Practice adopts the OEAP National Guidance. EVCtraining courses delivered by EVAS are accredited by OEAP.All requests for advice and guidance will receive a response within one week of receipt, althoughurgent requests will be dealt with as soon as possible.All requests for approval of visits submitted through Evolve will receive a response within twoweeks of receipt.No service will be provided during the Christmas / New Year holiday period, and so responsetimes may be longer for requests received during or immediately before this period.At least one full-day EVC training course and one half-day EVC revalidation course will beprovided each term, subject to demand.MONITORING AND EVALUATION:The EVAS monitors and evaluates its performance against the following indicators:• the time taken to respond to requests for advice and visit approval, based upon the ServiceStandards.• customer satisfaction, based upon feedback received from schools and academies.• the quality of visit plans submitted for approval on Evolve, as an indicator of the effectivenessof EVC training.CUSTOMER RESPONSIBILITIES:The academy must follow the Code of Practice on External Visits which will be provided. Inparticular, they must:• Appoint an EVC and ensure that they are trained and receive training updates every threeyears.30
• Ensure that Visit Leaders and other visit staff are competent to carry out their assigned roles,and that staff who lead adventure activities are approved to do so by the EVAS.• Ensure that they have evidence that any activity providers meet required standards.• In a written policy, define which of their visits are regarded as Category 1, and ensure thatthese are covered by generic risk assessments and standard operating procedures.• Use the Evolve system to plan the visit and to record the Head’s authorisation of Category 2and Category 3 visits. For Category 3 visits, this authorisation must be given at least fourweeks before the visit in order to allow time for the visit to be approved by the EVAS.• For complex or unusual Category 3 visits, such as expeditions overseas, seek advice fromthe EVAS at an early stage, before any contracts with providers or parents are signed.COMPLAINTS/DISPUTES:If the academy is dissatisfied with any aspect of the service it has received, the complaintsprocedure at the back of this booklet should be followed. Every effort will be made to resolvedisputes quickly and effectively.Back to Contents31
Page 1 and 2: Services to Schools2012 - 2013Servi
Page 3 and 4: CONTACT NAMEPAGEManagement Support
Page 5 and 6: ADMISSIONS SERVICETEAM MANAGER:Val
Page 7 and 8: MONITORING AND EVALUATION:• Revie
Page 9 and 10: SERVICES OFFERED UNDER THE SLA:Leve
Page 11: All service users have access to a
Page 14 and 15: Face to Face -IAG interviews and Tr
Page 16 and 17: COMPLAINTS/DISPUTESIf a school is d
Page 18 and 19: COST OF SERVICES:Standard Placement
Page 20 and 21: EDUCATIONAL PSYCHOLOGY SERVICETEAM
Page 22 and 23: COST OF SERVICES:Charges are based
Page 24 and 25: EDUCATION SAFEGUARDING SERVICETEAM
Page 26 and 27: EST Support Packages:Band A establi
Page 28 and 29: COST OF SERVICES:As this service is
Page 32 and 33: FINANCE SERVICETEAM MANAGER:David M
Page 34 and 35: • Production & Analysis of Benchm
Page 36 and 37: COMPLAINTS/DISPUTESIf an academy is
Page 38 and 39: ACADEMY RESPONSIBILITIES• The Aut
Page 40 and 41: • Training Needs AnalysisThe Heal
Page 42 and 43: contractors and members of the publ
Page 44 and 45: The audit will involve: -• Openin
Page 46 and 47: maintenance and construction contra
Page 48 and 49: ObjectivesBy the end of the course
Page 50 and 51: Back Care and Manual Handling of In
Page 52 and 53: Competence of professional Health a
Page 54 and 55: HUMAN RESOURCES ADVICETEAM MANAGER:
Page 56 and 57: COST OF SERVICES TRADED SERVICES ON
Page 58 and 59: SCHOOL ICT NETWORKHEAD OF SERVICE:T
Page 60 and 61: The Virtual Learning Environment (V
Page 62 and 63: School TypeCore Network ChargesNurs
Page 64 and 65: SCHOOL ICT SERVICES (EDIT)HEAD OF S
Page 66 and 67: • Use with supported administrati
Page 68 and 69: Response Time B where the problem i
Page 70 and 71: mind its importance and urgency rep
Page 72 and 73: In addition to the above EDit staff
Page 74 and 75: OCCUPATIONAL HEALTH ADVICETEAM MANA
Page 76 and 77: SpirometryAll employees exposed to
Page 78 and 79: SUNDERLAND CITY COUNCILOCCUPATIONAL
Page 80 and 81:
MONITORING AND EVALUATION• Intern
Page 82 and 83:
Services offered under the SLA to J
Page 84 and 85:
estimates, National Standard Progre
Page 86 and 87:
SUPPORT & INTERVENTION TEAMTEAM MAN
Page 88 and 89:
• support the development of lead
Page 90 and 91:
Monitoring of KS2 SATs administrati
Page 92 and 93:
• Health check-SIP type visit and
Page 94 and 95:
SCHOOLS LIBRARY SERVICETEAM MANAGER
Page 96 and 97:
c) A selection of story bags for Fo
Page 98 and 99:
COST OF SERVICES:The Schools Librar
Page 100 and 101:
Advice and supportAdvice and suppor
Page 102 and 103:
The Academy prospectus shall includ
Page 104 and 105:
SERVICES OFFERED:Due to the nature
Page 106 and 107:
Local Government Pension SchemeProd
Page 108 and 109:
• The current software in operati
Page 110 and 111:
• The SSC will monitor in conjunc
Page 112 and 113:
COMPLAINTS/DISPUTES:If an academy i
Page 114 and 115:
‘clerking hour’ which includes
Page 116 and 117:
COMPLAINTS/DISPUTESIf an academy is
Page 118 and 119:
All beds are either chemically trea
Page 120 and 121:
REFUSE AND RECYCLING SERVICE FOR AC
Page 122 and 123:
• The Service benchmarks its char
Page 124 and 125:
SERVICE DELIVERY MECHANISM:Access t
Page 126 and 127:
SERVICE DELIVERY MECHANISM:Inspecti
Page 128 and 129:
SECURITY SERVICES, CASH IN TRANSITT
Page 130 and 131:
COMPLAINTS/DISPUTES:If an academy/s
Page 132 and 133:
Energy Audits andSurveys• Monitor
Page 134 and 135:
ACADEMY PREMISES - DUTY TO MANAGETE
Page 136 and 137:
SERVICE STANDARDS, MONITORING & EVA
Page 138 and 139:
• Management of Council Keyholdin
Page 140 and 141:
BUILDING CLEANING SERVICETEAM MANAG
Page 142 and 143:
equired (e.g. when sealing wooden f
Page 144 and 145:
Investors in People• Building Cle
Page 146 and 147:
BUILDING SERVICESTEAM MANAGER:Colin
Page 148 and 149:
A telephone satisfaction survey is
Page 150 and 151:
• Builders clean following altera
Page 152 and 153:
Information derived as a result of
Page 154 and 155:
The Building Cleaning Service will
Page 156 and 157:
ACADEMY / SCHOOL RESPONSIBILITIESTh
Page 158 and 159:
FOOD SERVICE PROVISION• Complianc
Page 160 and 161:
• Absence monitoring and welfare
Page 162 and 163:
COST OF SERVICES:Charges will be de
Page 164 and 165:
BEHAVIOUR SUPPORT SERVICETEAM MANAG
Page 166 and 167:
MONITORING AND EVALUATION:All aspec
show all

Services offered 2012/13 - Sunderland Learning Hub

Create successful ePaper yourself

Delete template?

Save as template?